Service Team Leader

To consistently deliver an exceptional and authentic Chinese dining experience. The Service Team Leader is a hands-on role, responsible for ensuring seamless service execution, upholding the highest standards of guest satisfaction, and embodying the refined elegance of the Peach Blossoms brand.

Guest Experience & Service Excellence:

• Act as a visible and engaging presence on the restaurant floor, anticipating and fulfilling guest needs.
• Handle guest inquiries, feedback, and complaints with professionalism, empathy, and swift resolution, escalating to the Restaurant Manager when necessary.
• Personally welcome and attend to VIP guests, ensuring their experience is flawless.
• Have an expert knowledge of the menu, including ingredients, cooking techniques, and recommended wine/tea pairings.

• Guide guests through the dining journey, offering insightful recommendations on signature dishes.

• Proficient in all aspects of service, from tea pouring etiquette to tableside preparation.

Operational Efficiency:

• Oversee the opening and closing procedures of the restaurant, ensuring all checklists are completed.
• Manage table allocations and the flow of service in coordination with the host team to optimize seating and minimize wait times.
• Monitor the maintenance and presentation of the restaurant, including cleanliness, table settings, and overall ambiance.
• Assist in managing inventory of chinaware, glassware, and linens, reporting any shortages or damages.
• Ensure compliance with all safety, sanitation, and hygiene standards (SG Clean, HACCP).

D. Sales & Profitability:

• Actively promote restaurant promotions, signature dishes, and premium beverages to enhance the guest experience and increase revenue.
• Minimize waste and support operational controls to protect the restaurant's profitability.

Key Qualifications & Experience

• Minimum of 2-3 years of experience in a supervisory or team leader role within a high-end, fast-paced restaurant environment. Experience in a fine-dining Chinese restaurant is a significant advantage.
• Proven track record of delivering exceptional guest service in a luxury hotel or premium dining establishment.
• Strong knowledge of Chinese cuisine, teas, and beverage pairings.
• Excellent communication and interpersonal skills, with fluency in English. Proficiency in Mandarin or other Chinese dialects is highly preferred to communicate effectively with guests and team members.
• Possess a service-oriented mindset with strong problem-solving and decision-making abilities.
• Ability to lead by example, motivate a team, and maintain composure under pressure.
• Familiarity with point-of-sale (POS) systems and reservation platforms like Tablecheck.

4. What the Role Offers

• The opportunity to work in one of Singapore's most acclaimed Chinese restaurants, located within a stunning, award-winning hotel.
• A platform to develop leadership skills and build a career with a renowned international hospitality brand (Pan Pacific Hotels Group).
• A dynamic and supportive work environment that values creativity and excellence.
• Competitive remuneration and benefits package typical of a leading 5-star hotel collection.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We regret that only shortlisted applicants will be notified.