Assistant Manager, Subvention Operations

7 days ago

Central Region, Singapore Agency for Integrated Care Full time $40,000 - $80,000 per year

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

This role is to conduct assessment on fee increase requests submitted by Long Term Care (LTC) providers in accordance with the Operating Framework (OF) and the scope of work entails:

  • Liaise with LTC providers to obtain all information and clarifications required for the assessment.
  • Guide and advise LTC providers on submission of fee increase requests and respond to general enquires related to such requests, such as submission timelines, submission format, etc.
  • Complete fee assessments, including obtaining approvals from appropriate level(s) of authority, within stipulated time frame and communicate outcome to LTC providers.
  • Review draft notification letters from LTC providers to ensure that the revision in fee is communicated to clients clearly.
  • Escalate fee increase requests not covered within the OF to Ministry of Health (MOH) for assessment and support MOH in the assessment of such cases (e.g. facilitate retrieval of information from LTC providers, etc).
  • Maintain an updated OF document with MOH, which details MOH's policy and guidelines on assessment of fee increase requests, including level of approving authorities, information required, timelines, etc.
  • Maintain an updated Standard Operating Procedures (SOP) document, outlining the processes and workflow for assessing fee increase requests.
  • Conduct regular reviews with MOH on workflow and processes to better streamline and refine processing of fee increase requests.
  • Collaborate with relevant stakeholders and provide support on the enhancement of system when necessary.

Please note that this position is on 2 years contract, subject to renewal. Job Requirements

  • Degree in any discipline with minimum 3 years of working experience. Degree in Engineering, Accountancy, Economics, Business or Statistics is an added advantage.
  • Relevant experience in data analysis, finance or audit areas is preferred.
  • Possess strong analytical thinking skills, business acumen, and high level of integrity.
  • Resourceful, detailed, meticulous, and able to multi-task and work efficiently in a fast-paced environment.
  • Able to work independently and as a team player, with motivation to learn and progress as a team
  • Proficient in Microsoft Excel. Knowledge of Macro and relevant software is an advantage.

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