Order Fulfilment Coordinator
2 days ago
Job Role Summary
Partner with Senior Executive to effectively drive process and manage orders accurately and efficiently.
To represent Warehouse and Distribution Department by playing a crucial role in ensuring smooth warehouse operations and providing excellent customer service to external party and/or internal stakeholders.
Area of Responsibility
Communication and Sales Support:
- Handle inquiries, service requests, order processing and customer service efficiently.
- Coordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/delivery arrangements, shipment status, production transfer and wrong orders.
Warehouse Coordination:
- Serve as the key contact for daily operation support.
- Work closely with the warehouse operations team for shipment readiness and delivery schedules.
- Ensure all Inbound and Outbound documents and information are cascaded to warehouse operators via email and/or all communication channels.
- Coordinate with warehouse and service providers to manage shipping operation (import/export containers) related to order fulfilment.
Inventory Management:
- Check inventory levels and coordinate with the warehouse to ensure timely order fulfilment.
- Report any damaged items or inventory discrepancies to ensure non-conformance records are kept.
Data Management:
- Maintain accurate records of customer's data in company databases. Responsible/ownership of WMS master data creation.
- Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
Process Improvement:
- Identify opportunities for process improvements and efficiency enhancements within the order fulfilment workflow.
- Review SOP strategies to mitigate gaps.
Reporting:
- Generate reports on service performance (KPI) and other key metrics.
- Record complaint/issue log for monthly review.
Other Duties:
- Backup/cover when there is manpower down and handle any other ad hoc job assigned.
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