Order Fulfilment Coordinator

2 days ago

West Region, Singapore POKKA PTE. LTD. Full time $40,000 - $60,000 per year

Job Role Summary

Partner with Senior Executive to effectively drive process and manage orders accurately and efficiently.

To represent Warehouse and Distribution Department by playing a crucial role in ensuring smooth warehouse operations and providing excellent customer service to external party and/or internal stakeholders.

Area of Responsibility

Communication and Sales Support:

  • Handle inquiries, service requests, order processing and customer service efficiently.
  • Coordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/delivery arrangements, shipment status, production transfer and wrong orders.

Warehouse Coordination:

  • Serve as the key contact for daily operation support.
  • Work closely with the warehouse operations team for shipment readiness and delivery schedules.
  • Ensure all Inbound and Outbound documents and information are cascaded to warehouse operators via email and/or all communication channels.
  • Coordinate with warehouse and service providers to manage shipping operation (import/export containers) related to order fulfilment.

Inventory Management:

  • Check inventory levels and coordinate with the warehouse to ensure timely order fulfilment.
  • Report any damaged items or inventory discrepancies to ensure non-conformance records are kept.

Data Management:

  • Maintain accurate records of customer's data in company databases. Responsible/ownership of WMS master data creation.
  • Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.

Process Improvement:

  • Identify opportunities for process improvements and efficiency enhancements within the order fulfilment workflow.
  • Review SOP strategies to mitigate gaps.

Reporting:

  • Generate reports on service performance (KPI) and other key metrics.
  • Record complaint/issue log for monthly review.

Other Duties:

  • Backup/cover when there is manpower down and handle any other ad hoc job assigned.

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