
Service Support Administrator
6 days ago
Responsibilities:
● Daily checking of commercial pipelines for any new and upcoming robot deployments
● Assignment of Field Service Engineers for deployment processes and making necessary
adjustments to resource allocation when necessary (e.g. to cater for any last minute, more
prioritized deployments)
● Arrange for customer UAT, and handle the UAT form (signed copy) properly
● Arrange for customer trainings (Robot handling, Software platform) and related logistics
● Prepare for robot Go-live by obtaining relevant customer information and remote
operator instructions.
● In-charge of retrieving Robot Performance Reports for customers (eg. weekly, monthly,
specific period).
● Backup/cover for other Service Support Administrator as needed for day-to-day operations.
● Take on various ad-hoc duties as required to support robot operations, coordinating
deliveries and providing robot operational support.
Requirements:
● Diploma in engineering, business administration, or any related field.
● Preferred: 2 years experience in project coordination, operations management or a
similar role (fresh graduates may apply)
● Strong organizational and multitasking skills, with the ability to manage multiple
operational tasks simultaneously.
● Excellent communication and interpersonal skills to collaborate with cross-functional
teams and stakeholders.
● Ability to thrive in a fast-paced and dynamic work environment
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