Operations & Events Executive / Officer

3 days ago

Central Region, Singapore The Keppel Club Full time $60,000 - $120,000 per year

1) Day-to-day operations and administration

-Daily operations of the club's facilities including Tennis courts, gym, mahjong rooms and other recreational areas.

-Support planning, co-ordination and execution of events to ensure service excellence, safety and operational efficiency.

-Ensure cleanliness, maintenance, and readiness of all facilities and equipment under your purview, adhering to maintenance schedule/regime.

-Monitor and manage facility bookings and usage; ensure accurate recording and processing of charging chits (eg Tennis/Mahjong).

-Respond to members' inquiries, provide assistance with bookings, and handle feedback professionally.

-Oversee the effective implementation of departmental operations and administrative procedures.

2) Manage Events / Programs / Social Activities

-Act as the main liaison between members, vendors, and across departments for all event-related matters.

-Oversee venue set-up and teardown, ensuring timely readiness and post-event clearance.

-Manage inventory and requisition of events materials, supplies and sports equipment.

-Oversee event logistics including catering, technical requirements and special arrangements; stay within budget, and adhere to timelines.

-Critical support to run events smoothly, including logistics, catering, and any special requirements.

-Provide on the ground support during events to ensure event a success.

3) Team collaboration and necessary supervision

-Guide, train, and motivate team members to foster a high-performance and collaborative work culture.

-Monitor staff conduct and ensure staff performance align with the Club's professional standards.  

-Prepare staff duty roster and manage scheduling based on operational needs including BIPO processing.

4) Other operational and administration work

-Maintain accurate records of facility bookings, maintenance logs and administrative forms.

-Develop and manage duty roster where necessary.

-Conduct regular inspections and walkabouts to identify and resolve operational issues promptly.  

-Assist in preparing operational budget, track expenses and submit monthly reports.

-Collaborate across departments to ensure safety, cleanliness and smooth functioning of club operations.

-Identify opportunities for innovation and improvement towards club's operations and members' services.

-Stay informed on current trends and best practices within the hospitality, recreation and sports club industry.

Requirements:

-Professional certifications/Diploma in Hospitality Management, Business Administration or related field.

-Min 3 years' of related experience in club/hospitality operations, event management, or a similar supervision role.

-Experience with budgets, staff, and customer service and operation matters.

-Excellent communication and interpersonal skills.

-Financial acumen with experience in budgeting and financial control.

-Knowledge in operations risk assessment and safety.

-Problem-solving and conflict-resolution skills.

-Ability to multi-task and prioritize in a fast-paced environment.

-Able to perform work on weekdays, weekends and public holidays.

-Able to work beyond required hours given the nature of the hospitality environment.

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