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Senior Sales Operations Analyst

3 weeks ago

Central Region, Singapore Pegasystems Full time $80,000 - $120,000 per year

Meet Our Team:

Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer centric. Our Field Operations team is an integral part of our company's rapid growth trajectory, and you will partner with sales leaders across the business to drive sales performance.

Picture Yourself at Pega:

The Field Operations Analyst – APJ will support the APJ Field Operations Director with GEO and region priorities and initiatives. Engaging in cross-region activity, operational deliverables and business transformation.

What You'll Do at Pega:


• Execute day-to-day operational activity of Field Operations function. Includes supporting Pega's Client Growth Cadence, preparing analysis and presentations for QBRs.


• Support visiting global executives across the APJ region by coordinating with GTM teams on calendar alignment, meeting preparation, and briefing materials to maximize executive impact in the field.


• Prepare ad-hoc Sales Automation reports utilizing SAP HANA and PowerBi for analysis with APJ business partners and provide first-tier support, triage and training.


• Create and maintain Sales Org Structure for all APJ regions.


• Monitor Operator Hierarchy in SA and ensure it is set up correctly for all APJ regions. Report any misalignments to relevant departments.


• Providing support during key APJ cadence calls: Forecast, Pipeline, and QBRs.


• Maintain email distribution lists for APJ Sales team and Sales Management.


• Maintain APJ Field Operations team shared assets (SharePoint).


• Provide first-tier support, triage and training on Field Operations systems and tools.


• Liaise with multiple business units across Pega as requested by Field Operations.


• Engage in ad hoc projects as requested.

Pega Offers:


• A rapidly growing yet well-established business


• The world's most innovative organizations as reference-able clients


• Analyst acclaimed technology leadership in a massive emerging market


• Great opportunity to be part of a growing, fast paced Field Operations team

The Person:

A positive can-do attitude with attention to detail and highly numerate. Excellent time management and organization skills with a sense of urgency.


• Problem Solver & logical thinker


• Confident communication skills and energy to work in a fast paced and complex environment


• Aptitude for proactively identifying gaps, proposing and implementing solutions


• Attention to detail handling multiple, simultaneous projects under deadline pressure


• Precise attention to detail


• Strong customer service skills