Executive Claims

Company description:

About DKSH

DKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people's lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It's Great to Work at DKSH

Join a purpose-driven company and help enrich people's lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job description:

Job Summary

Provide timely, accurate and reliable claims information to our clients and business units.

General Responsibilities

• Ensure claimable expenses are billed to clients correctly within specific deadline.
• Reconciliation of clients' accounts.
• Monitoring account details for non-payment and other irregularities.
• Investigate and resolve queries.
• Lead the team in achieving monthly KPIs, including the review of L and J balances at month-end.
• Provide guidance to the team in resolving internal conflicts and addressing issues with Business Units (BUs).
• Support team members in addressing queries raised by clients and BUs.
• Represent the Claims team in monthly AR KPI meetings and quarterly roll calls.
• Step up in engaging and managing key stakeholders, including clients, Business Units, and internal departments, to build trust and ensure alignment.

For Senior Executive

• Act as a role model within the team by demonstrating ownership, accountability, and a proactive approach to problem-solving. Provide mentorship and support to junior team members, and step in as a point of contact in the Claims Manager's absence when needed.
• Drive automation and process improvements through the use of AI, Robotic Process Automation (RPA), and ERP system enhancements.
• Take the lead on new projects as assigned, ensuring alignment with departmental goals.
• Other duties as assigned by Manager

Functional Skills and Knowledge

Skills and knowledge:

• Computer literate - MS Office
• Knowledge of SAP - preferred

Soft skills:

• Detail oriented with good communication skills
• Language proficiency - English and preferably Mandarin
• Positive attitude

Behavioral traits:

• Spontaneous and ability to accept new roles and responsibilities

Education

• Minimum Diploma or GCE 'A' Level

Work experience:

• For Executive
• At least 1 year work experienced in AR, collections or credit control
• Senior Executive
• At least 3 year work experienced in AR, collections or credit control