Technical Support Specialist

2 weeks ago


West Region, Singapore People Profilers Pte Ltd Full time $3,500 per year

· Location: West, Pandan

· days work week

· Salary: up to $3,500 per month (with OT pay and AWS and VB)

Job Responsibilities:


• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.


• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.


• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).


• Maintain detailed records of customer interactions, issues, and resolutions.


• Collaborate with product and engineering teams to escalate and resolve technical issues.


• Stay current with product updates, industry trends, and navigational standards.

Requirements:


• Diploma in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.


• years in technical support, preferably in maritime, or digital navigation sectors.


• Familiarity with ECDIS (* Electronic Chart Display and Information System) , digital charts, publications, SSAS, routing software.


• Strong problem-solving skills and a customer-first mindset.


• Willingness and ability to travel across the APAC region up to 10% of the time.


• Proficient in remote support tools, CRM systems, and technical documentation.


• Experience with SSAS, digital publications and charting systems.


• Experience in CRM software (Dynamics CRM), remote connectivity tools


• Operational experience in logistics, fleet management, or vessel operations.


• Familiarity with route optimization tools and methodologies

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel:

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376


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