Boutique Consultant/Senior Boutique Consultant

1 week ago

Singapore Swatch Group Full time $60,000 - $80,000 per year
Job description

We are looking for Boutique Consultants/Senior Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant/Senior Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands

Sales and Customer Experience

  • Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

  • Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

  • Follow sales call with potential customers

  • Generate and expand records on customer database

  • Upsell, propose products to customer and maintain a luxury customer experience.

  • Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

  • Propose customers for, and participate in, local activation events in line with the Brand

  • Attend to walk in customers on any watch repair/related enquiries liaising with customer care

  • Placing orders for accessories, ensuring stock is up to date and available

  • Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

  • Work closely with other team members to ensure a seamless and efficient boutique operation

  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

  • Understand and adhere to all operating and security guidelines

  • Respect the standard operating procedures in handling all timepieces including the proper maintenance.

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