guest relations manager

2 days ago


East Region, Singapore CHROME VENTURES PTE. LTD. Full time $3,000 - $6,000 per year

Guest Relations job duties include:

  • Compiling welcome folders that include maps, room service menus and information about amenities
  • Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
  • Reviewing arrival lists to identify VIP guests
  • Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
  • Providing information about services, amenities and local attractions
  • Recording all customer interactions in a logbook or customer relationship management software program
  • Empathizing with upset guests and helping to resolve their issues
  • Assisting other staff members with maintaining coffee and breakfast areas in the lobby


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