Customer Onboarding Strategist

1 week ago

Central Region, Singapore Google Full time $90,000 - $120,000 per year

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
Preferred qualifications:
  • 3 years of experience in advertising, consultative sales, business development, or management consulting.
  • 3 years of experience in a client-facing role in Australia/New Zealand.
  • Ability to reach out proactively to customers/cold calling, helping customers to add value to their business.
About the job

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period. You will set the goal and the strategy for how their products and services reach thousands or millions of users. You will leverage your capabilities in product knowledge, consultative selling (upsell/pitch to our clients), and account management and work cross-functionally with our acquisitions, product, program, and same-store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities
  • Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
  • Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
  • Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
  • Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  • Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

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