Customer Service Representative/Helpdesk

1 day ago

Central Region, Singapore PERSOL Full time

Customer Service Representative/Helpdesk

Location: Marine View / Orchard / Holland V / Marine Parade

Mon - Fri, 9-6PM

Immediate to 14 Sep 2026

Key Responsibilities

  • Customer Assistance:

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

  • Digital Adoption and Education:

  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

  • Product and Service Knowledge:

  • Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

  • Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
  • Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
  • Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

  • Customer Relationship Management:

  • Build and maintain strong, positive relationships with customers by providing exceptional service and support.

  • Gather customer feedback on digital platforms and services to contribute to continuous improvement.
  • Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)

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