Technical Writer, Transformation Programme Office

​We are looking for a passionate and professional Technical Writer to join our Project Office team.

Based in Singapore and reporting into the Director, Transformation Program Office, the incumbent will be performing a combination of administrative duties with technical writing expertise, contributing to the success of projects and enhancing user experience.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in project management or in project administration, we want to talk to you.

What You'll Do

• You will be responsible for providing administrative support for the Sport Betting System Refresh project, including supporting preparation of presentations, project management tools support and scheduling of project related meetings.
• You will facilitate and support requirement/development workshops and trainings related to projects.
• You will act as a liaison for project related issues ensuring their needs are met.
• You will participate in projects from conceptualization, tollgates, study setup, questionnaire input, project handling, quality control of schedule, cost and Key Risk Indicators
• You will maintain project dashboards, ensuring updates are current and relevant for reporting at various management forums.
• You will support and produce necessary presentations and documents in relation to the project.
• You will ensure SLAs are met in relation to solutioning, cost, schedule and project related activities
• You will determine the clearest and most logical way to present information for greatest reader comprehensions.
• You will generate innovative ideas for content and workflow solutions.
• You will meet the subject matter expert to ensure specialized topics are appropriately addressed.
• You will analyse information required for the development or update of policy, procedures and form documentation.
• You will review and/or copy edit content developed by other members of the team.
• You will produce and distribute tutorials to help end-users use a variety of application.
• You will research and collect usability feedback from various departments.

Who You Are

• You have a Bachelor's degree preferably in Computer Science/Engineering, Information Science/Engineering, or the equivalent.
• You should have a minimum of 2-3 years of working experience as a technical writer and/or project administrator's role with corporate minute taking experience.
• You should have previous experience working with multi-disciplinary project teams, running IT projects with multiple stakeholder involvement, and comfortable working directly with business executives.
• You should possess the ability to translate highly technical information into easily understandable information.
• You should have strong time management skills, presentation skills, interpersonal and communication skills, and be team oriented.
• You should be analytical, meticulously organized and detail oriented.
• You should have the relevant project management knowledge and skills.

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.