Technical Support Engineer
1 day ago
**Job description**
Tools For Brokers (TFB) - is the leading fintech company with 12 years of experience in the industry.
We develop connectivity and hosting solutions for
Forex, CFD and Stock Brokers and Hedge funds across the world. We look for
Technical Support representatives for our APAC office in Singapore.
Our mission is to provide reliable, robust, effective, and helpful software for
Brokers and Hedge Funds.
We are hiring a Technical Support Specialist to help us keep growing. If you're dedicated and client-oriented, Tools For Brokers is an excellent place to grow your career.
**Languages**: English (fluent), Mandarin
Some of those languages in addition will be your advantage: Hindi, Japanese,
Malay, Indonesian
**Responsibilities**:
- Accompany customers with all technical questions and difficulties during the onboarding stage
- Assist with the integration between our software and 3rd-party software that is used by customers
- Advice and consult on conferences with clients: online and offline
- Assist in training courses and educational materials for onboarded clients, including face to face education
- Constant communication and interaction with both back and front offices of
TFB
**Qualifications**:
- 1-3 years of experience in technical support position
- Advanced level of English
- Advanced experience in one or more of the following technical fields: SQL,
Windows administration, Networking, Automation
- Accountability and personal organization are essential
Additional key-points that can help us to chose you:
- Experience in FinTech
- Experience in work with tracking systems (ticket systems)
**What we offer**:
- Great promotion opportunities;
- Internal education and smooth onboarding into Technical support role, mentoring;
- Participating in exhibitions;
- Friendly atmosphere, comfortable and pleasant working environment;
- Extended fully expensed company annual vacation;
- Work in a nice pleasant office near the CBD.
**Salary**: $4,000.00 per month
**Benefits**:
- Additional leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
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