Treatment Coordinator

3 days ago

Singapore Advanced Medical & Dental Group Full time

**About the Company **

At Advanced Dental, we are committed to providing our patients with dental care catered to each of their unique needs. Since the establishment of our first clinic in 1986, we have grown to over 20 clinics across Singapore. Today, we are one of the fasting growing practices in Singapore and are proud to be able to provide a full range of treatments to meet all our patients’ dental needs within our practice.    

This is made possible by a dynamic and diverse group of professionals working together, whether in our clinics or behind the scenes. We are passionate about helping our patients feel amazing about their oral health every time a bite is taken or a smiled is shared. 

As we continue to grow and expand, we are looking for a **Treatment Coordinator / Consultant** to join our team. This will be a position based in Singapore. 

**Job Description:  **
- Attend to all patients’ enquiries, such as incoming calls and walk-ins, promptly and courteously
- Promoting the company’s services and products to customers while providing high standards of customer service
- Recommend suitable services and treatments to patients, coordinating complex treatments based on their needs and doctors’ input
- Follow up closely with patients on their treatments and remind them of their upcoming appointments
- Provide personalised service to all patients
- Follow up with lab cases (send, receive and track).
- Patient care duties such as registration, dispensing of medications, collection of payment and submission of CHAS/Insurance Claims.
- Ensure accurate translation of doctors’ schedule into appointment booking system
- Knowledgeable about dental treatment will be an added bonus, but training will be provided

**Requirements**:

- Possess at least 3 years of working experience
- Prior experience in Customer Service field will be a plus
- Exceptional interpersonal skills to liaise with patients, co-workers or external parties
- Excellent written and verbal communication skills
- Strong analytical skills
- Possess pleasant personality, positive and friendly in customers interactions
- Diligent and customer service oriented
- 5 Days work week (4 weekdays + 1 weekend)

**Compensation and Benefits:  **
- Market leading basic salary 
- Performance Bonus of up to 3 months 
- Medical and dental benefits 

**Salary**: Up to $3,200.00 per month

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 25% (preferred)

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