Treatment Coordinator

2 weeks ago

Singapore PROJECT SEARCH PTE. LTD. Full time
Roles & Responsibilities

We are looking for a Treatment Coordinator to join the team. This role acts as the bridge between patients and dental professionals, ensuring a seamless and positive patient experience from the first consultation through to treatment completion.

The Treatment Coordinator is both a patient advocate and a service ambassador, helping patients understand their treatment options, managing schedules and finances, and supporting them through their entire journey with us.

Key Responsibilities

  • Act as the main point of contact for new and existing patients, ensuring a welcoming and supportive experience.
  • Explain treatment plans and costs clearly to patients, and assist with payment arrangements or insurance claims.
  • Support dentists and hygienists in preparing and presenting treatment plans.
  • Coordinate patient appointments, follow-ups, and scheduling of additional resources (e.g. specialists, anesthetists).
  • Handle patient inquiries (treatment, financial, insurance) in a timely and professional manner.
  • Track patient progress, follow up post-treatment, and maintain strong patient relationships.
  • Monitor treatment acceptance and contribute to improving patient conversion and retention rates.
  • Step in to support front desk operations when required.

Requirements

  • Prior experience in a dental clinic, medical aesthetics, healthcare, or high-end customer service role.
  • Knowledge of basic dental or medical procedures preferred (training will be provided).
  • Strong communication and interpersonal skills, with the ability to explain complex treatments in simple terms.
  • Organized, detail-oriented, and comfortable managing schedules and administrative processes.
  • Outgoing, approachable, and with strong personal warmth — able to build rapport easily and put patients at ease.
Tell employers what skills you have

Front Office
Healthcare Industry
Aesthetics
Strong Attention To Detail
Interpersonal Skills
Healthcare
Patient Advocacy
Dental Care
Treatment Planning
Patient enquiries
Dental Assisting
Approachable
Communication Skills
Administrative Support
Customer Service
Scheduling

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