Deputy Area Manager

2 weeks ago


Orchard, Singapore Aesthetic Healthcare Holdings Full time

Job Description:
Duty & Responsibilities
- Reporting to the Director; your responsibilities include but not limited to:

- Overall accountable to an area or portfolio assigned (which consist of several outlets) including P&L, fulfilment of targets, SOPs, and policies of the company
- To assist Business and Development Executive in setting up different SOPs, and implement to the outlets
- Direct and manage outlets according to the company SOPs and regulatory requirements
- Coach outlets in charge and train service staff on service conduct and compliance to standards
- Monitor sales and provide routine/ monthly sales reports with recommendations for business reviews with management
- Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendation
- Manage staff performance and disciplinary issues
- Direct hiring, training, and scheduling of service staff.
- Resolve customers' complaints and operational issues

Minimum Qualifications
- Proven working experience as an area manager, retail manager or assistant manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Working knowledge of customer service software, databases and tools.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation

**Salary**: $5,000.00 - $7,000.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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