Area Managing Director, Southeast Asia

GENERAL SUMMARY

The Area Managing Director (AMD), Southeast Asia is responsible for Preferred Travel Group's profitability and growth in Southeast Asia. The primary responsibilities for this position and team are to grow revenues to hotels in the region through engagement and strategic relationship management and to cultivate new relationships contributing to regional growth. The AMD has collaborative responsibility for in-region commercial efforts in coordination with the VP Business Development. The AMD is a contributor to the growth of Preferred Travel Group business entities including: Preferred Hotels & Resorts, Beyond Green, Historic Hotels Worldwide, and PTG Consulting.

ORGANIZATIONAL RELATIONSHIP

Under the general supervision of the President, the AMD directly supervises the development, account management and revenue management personnel in the region. Sales and Marketing Communications personnel are supervised by their functional department heads, and the AMD ensures collaboration and integration with the regional team. The AMD is the senior leader of the Singapore office and ensures alignment of all associates in the office with company vision and values. Close collaboration with the VP Business Development. Regular and close collaboration is expected on a global basis across regional and functional divisions. Communication with hoteliers, management companies and hotel owners is frequent.

DUTIES & RESPONSIBILITIES

Leadership, Management

• Create and implement a "Regional Strategic Plan" to grow the hotel portfolio, drive revenue to the hotels and to Preferred Travel Group and retain hotels in the region. The Strategic Plan includes annual goals and drives the Member Relations, Retention and Support strategy in the region and Regional Development as outlined below.
• Create and manage the annual budget to support the Regional Strategic Plan. Adjust with forecasts as business changes. Oversee accounts receivable activity and act on accounts as needed with the support of PTG central accounting team.
• Direct and coach regional team members to achieve retention, engagement and growth goals.
• Maximize strategic hotel group partnerships and individual hotel relationships through active relationship management including meetings, hands-on support, and key decision making.
• Cultivate a working environment of collaboration among all disciplines in the office and region.
• Conduct and participate in regular team meetings amongst regional directors and revenue directors to generate positive spirit, teamwork, sharing of best practices, etc.
• Work toward and report on the achievement of region and position specific goals.
• Provide timely scheduled and, as assigned, ad hoc status reports on areas of responsibility.
• Ensure all accounts in the region are properly maintained in CRM.

Regional Development

• Execute on the hotel and consulting growth objectives of the Regional Strategic Plan:
• Identify, research and prioritize potential clients
• Create and execute an acquisition plan for each qualified prospect
• Maintain robust prospect list
• React to inbound business leads
• Participate in regular ASPAC Development Meetings/Calls
• Collaborate with the VP Business Development ASPAC on identifying potential Alliance Partners, and Marketing Partners to build strength in the region and provide value to the hotels.

Member Relations, Retention and Support

• Structure the regional team to ensure each hotel has a first point of contact to facilitate communication with member hotels. Act as first point of contact for assigned portfolio.
• Identify key decision makers and influencers at each hotel to build strong business relationships.
• Maintain regular contact with hotels via personal visit, telephone, and regional meetings.
• Renew profitable existing member hotel contracts in a timely manner.
• Work in close collaboration with the domestic and global sales team and marketing team to ensure effective support is provided to all hotels in the region and outbound needs are met.
• Work with property and Preferred Revenue Optimization teams to ensure optimal revenues to member hotels and increased profits for the company.
• Gain participation from hotels in global, regional and area sales and marketing activities and programs.
• Conduct and/or support formal "Partnership Reviews" with each hotel and strategic group partner on a regular basis.

• The successful candidate will demonstrate that they are a "self-starter" and have experience of building a business in the region.
• Degree in business (BB/BS/BA) with marketing or hotel industry experience a plus.
• 10+ years of travel industry within Southeast Asia and related sales and marketing experience required.
• A proven track record for developing customer relationships and strategic results-oriented programs.
• Fluency in spoken and written English is required, additional languages a bonus.
• Strong experience of managing budgets and profit & loss accounts.
• Outstanding communications and persuasion skills, both written and verbal, required.
• Strong analytical and multi-dimensional strategic-thinking skills required.
• Strong knowledge of electronic distribution channels for hotel and travel industry.
• High energy and high commitment required.
• Strong team-work and team-building skills required.
• Experience of global markets, cultural awareness and international business practices.

WORKING CONDITIONS

Office space is beautiful as well as functionally decorated including all required technology tools. Associate is seated most of the time. Travel potential up to 40% of time primarily within region as appropriate to support the overall expectation of the position. Some international travel.

REQUIRED TRAINING

• Company Orientation online and within office
• Preferred Travel Group tools such as MS Office, Outlook, CRM, Business Portal, Intranet and various reporting tools
• Member Hotel and team knowledge
• Education and guidelines of all company standards

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.