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IT Manager

2 weeks ago


NorthEast Singapore LOTTE Travel Retail Singapore Full time

Plan, manage and execution of IT Projects from request for proposal, to development, test and final delivery
- To communicate and work collaboratively with HQ in South Korea IT team and major stakeholders to ensure successful and timely delivery of IT projects
- Lead and manage IT department by providing guidance and coaching team members to support business needs and meet expectations.
- Be the point of contact between local IT team and HQ IT team in communications and translations of LOTTE GLOB+ in-house ERP systems manuals, training contents and problem solving.
- Proactively manage changes in project scope, identify potential issues and devise contingency plans.
- Support closing and opening of stores in Changi Airport involving information technology issues.
- Manage and prepare documentation for user requirements, functional / technical specification, GLOB+ in-house ERP System implementation and use trainings.
- Lead and manager users for 3PL warehouse vendor, CAG deployed NEC POS systems, IShopChangi Mirakle system, Lotte Glob+ system deployment, setup and trouble shooting.
- Managed outsourced IT service providers, contractors and vendors.
- Managed new hires IT related on-boarding and IT hardware /software set up, deployment, maintenance and upkeep.
- IT ISO system documentation and reporting
- Provide leadership in vendor management, including contract negotiation, service improvement, consultation and effective solutions.
- Any other ad-hoc duties assigned by the management

**Requirements**:

- Degree in IT related discipline
- 8-10 years relevant experience from Retail / Travel Retail multi stores environment
- Korean speaking to communicate and work collaboratively with HQ in South Korea IT team and major stakeholders to ensure successful and timely delivery of IT projects
- Knowledge of POS system will be an advantage
- Able start within 1 month preferred

**Benefits**
- Medical & Dental benefits
- Annual Leave Quota
- Flexible Working Arrangement
- Exposure in Travel Retail Industry