Guest Services Agent, Spa

2 weeks ago

Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**24207654
**Job Category**Spa
**Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Guest Services Agent

    4 days ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a **Guest Services Agent for our Heavenly Spa **, you will be tasked to: Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal...

  • Guest Services Agent, Spa

    2 weeks ago

    Singapore Marriott International Full time $40,000 - $60,000 per year

    Additional InformationJob Number Job CategorySpaLocationThe Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYSchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer...

  • Guest Service Agent

    4 days ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Guest Service Agent

    2 weeks ago

    Singapore THE SINGAPORE RESORT & SPA Full time $35,000 - $45,000 per year

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently...

  • Guest Service Agent

    4 days ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Spa Guest Services Representative

    7 days ago

    Singapore beBeeCustomerService Full time

    Job Title: Spa Guest Services Representative Overview The Spa Guest Services Representative will provide exceptional service to guests, ensuring a memorable experience at our spa. This role involves seamless check-ins and check-outs, personalized recommendations on services and products, and handling customer inquiries with professionalism. Key...

  • Spa Guest Services Representative

    2 weeks ago

    Singapore beBeeCustomerService Full time $45,000 - $65,000

    Job Title: Spa Guest Services RepresentativeOverviewThe Spa Guest Services Representative will provide exceptional service to guests, ensuring a memorable experience at our spa. This role involves seamless check-ins and check-outs, personalized recommendations on services and products, and handling customer inquiries with professionalism.Key...

  • Spa Therapist

    1 week ago

    Singapore LINDA SPA PTE. LTD. Full time

    Perform spa treatment services on guests using safe, comfortable, hygienic manner and professional techniques. - Maintain an ample inventory of all products necessary to perform all spa services including skin care products, cotton, distilled water, wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths. Prepare kits as...

  • Spa Receptionist

    1 week ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    **Job Description**: **OBJECTIVE**: The Spa Receptionist welcomes all spa guests / members who enter the spa and fitness area as well as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests’ / members’ needs, and escorting them to the appropriate areas...

  • Spa Receptionist

    2 weeks ago

    Singapore IMPERIAL SPA PRIVATE LIMITED Full time

    Position Requirements: - Must be detail-oriented and have the ability to multitask. - Ability to be efficient and productive in a luxury, fast-paced environment. - Must have the enthusiasm and possess excellent customer service skills. - Must possess basic math skills. - Enjoy working with people and possess a friendly and outgoing personality. - Excellent...