Spa Receptionist

21 hours ago

Singapore IMPERIAL SPA PRIVATE LIMITED Full time

Position Requirements:

- Must be detail-oriented and have the ability to multitask.
- Ability to be efficient and productive in a luxury, fast-paced environment.
- Must have the enthusiasm and possess excellent customer service skills.
- Must possess basic math skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening, and computer skills.
- Must be a team player. - Must have weekend availability.

Duties and Responsibilities:

- Be on time for a shift and maintain a consistent, regular attendance record
- Properly open and close the spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves the spa.
- Ensure that the check-in, check-out and payment process is handled in accordance with company

policy
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and

hours of operation.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Spa Booking Software
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available. - Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
- Handle guests’ questions and concerns promptly,professionallyl,y and courteously. - Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Must be able to work without constant direct supervision and remain at assignedpostst for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Ability to perform the duties of the Retail Consultant as needed.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

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