Spa Receptionist

2 weeks ago

Singapore THE SINGAPORE RESORT & SPA Full time

**Job Description**:
**OBJECTIVE**:
The Spa Receptionist welcomes all spa guests / members who enter the spa and fitness area as well as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests’ / members’ needs, and escorting them to

the appropriate areas throughout the spa. Appropriate and warm guest communication and engagement is essential to the success of this role. The reception role supports the overall communication for a smooth guest experience.

**MAIN DUTIES**:

- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Maintain confidentiality for all spa guests / members and employees.
- Report any security concerns to the hotel management relating to guest safety.
- Administrative duties.
- Support spa team with any daily / monthly reports required by finance.

**REQUIREMENTS**:

- Proficient in Microsoft Office Applications
- Able to work shifts, including weekends and public holidays
- Min 1 year experience in reception / customer service related roles

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