Tb Client Service Account Manager

Job ID: 36072

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 2 Aug 2025

**JOB SUMMARY**
- Standard Chartered supports client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem, Agile solutions, and API capabilitiesThe Client Service Account Manager in Transaction Banking is responsible for managing client relationship for multi-market complex International Corporate clients. The segments include Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture.- **RESPONSIBILITIES**

**Strategy**
- Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist

**Business**
- Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities

**Processes / Requirements**
- Responsible for revenue realization, retention, and growth
- Revenue tracking and monitoring through reports
- Recognizing cross sell opportunities
- Active engagement to incorporate key stakeholders for incremental product offering
- Trusted advisor of the client to develop the relationship for both current and future needs
- Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic
- Project manager of key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps
- Perform country ‘deep dives’. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and SCB
- Work on a Digital and Innovation agenda with the client
- Maintain an in-depth understanding of the clients’ business model
- Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage
- Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data
- Understand the Client’s technical operating environment; ERPs, connectivity, security, file formats
- Support the view of change; regulatory, market, product. Understand impact and communicate requirements e.g. Regulatory, Mandatory, Product, Channel and regular technology releases
- Senior point of escalation including high severity incidents; critical payments (payroll / tax) or critical flows
- Be the client advocate to ensure all issues are addressed globally using project management approach with running Action Item
- Performs regular Account Reviews; total view of all client activity - SCB and client projects
- Manage regular ‘front to back’ reviews with internal client facing business partners; RMs, GTS, Implementation, Service groups and Operations

**People & Talent**
- Adopts a data driven culture
- Demonstrates willingness to learn process improvement skills, technical competencies, effective communication
- Actively participates in continuous learning and development
- Demonstrates willingness to be brave and speak out

**Governance & Risk Management**
- Complies with data management framework for Service system
- Responsible for data security when communicating with clients
- Adherence to all local regulatory, legal and compliance requirements
- Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
- Properly execute Service governance controls
- Proactive risk management; includes delivery + operational risks

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [Americas / Transaction Banking unit / Global Implementation to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**

**Internal**
- Sales teams
- Product teams
- Implementation
- CSG / PSM teams, Country & GSSC Hubs
- Operational teams (IMO, GBS, etc.)
- Technology delivery teams (PSS teams)
- Channel teams
- 10+ years of Financial Services Industry experience or Similar work experience.
- Degree in Finance (Masters preferred)
- Excellent communication to manage discussions at all levels
- Innovative solution viewpoint / recommendations with understanding of clients technical needs
- Problem-solver with excellent attention to detail
- Comprehensive Cash management