Director, Business Change, Tb

Job ID: 35793

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 28 Jul 2025

**Job Summary**
- Support the Business Change & Enablement team, TB in successful delivery of key TB business strategy initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.

Responsible for planning, implementing, managing initiatives aimed at optimising, monetising and driving strategic growth. You will support a comprehensive programme roadmap, own the end-to-end delivery, and cover all aspects of business change requirements, risk management and progress monitoring.
- The role holder will bring a strategic mindset with hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. Collaborating closely with Senior Executives, Business Heads and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.

**Key Responsibilities**

**Strategy and Execution**
- Support defining the TB business change planning, rollout, and delivery of the business change and enablement agenda across TB in consultation with the TB MT and TB COO.
- Execute a business-aligned enablement change plan including KPIs to ensure the initiatives are embedded and adopted.
- Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.

**Change Management**
- Accountable for delivery of business change programmes ensuring appropriate programme structure, tracking, reporting and governance.
- Design and implement tools to support the TB business change and enablement agenda. Ensure that TB is ready to adopt the change, with all necessary training, resources, skills, and support in place.
- Strong business engagement, working closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.
- Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
- Ensure that all change management deliverables are completed on time and to the required standard.
- Develop and execute effective communication plans to inform and engage all relevant parties about the change. Prepare supporting documents and presentations.
- Proactively promote and communicate relevant project narratives across key stakeholders including regional management and support functions as required.
- Oversee the development and delivery of training and support materials to facilitate change in TB.
- Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
- Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.

**Programme Management**
- Responsible for the governance of the business change programme portfolio, including: ensuring requirements and timelines detailed plans are produced and managed tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
- Provide end-to-end PMO support for the TB Business Change & Enablement portfolio
- Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches and documentation as outlined in the Bank’s Programme Governance Policy and Project Management Standards.
- Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
- Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level investments, costs and benefits
- Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
- Develop effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.

**Risk Management & Governance**
- Ensuring risks are appropriately managed with the Risk Appetite, overseeing mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues
- Identify, escalate and resolve issues that have the potential to hinder or delay the implementation TB initiatives
- Resolve any issues or conflicts arising within the book of work. Work with other key project teams in TB