Director, Tb Sales Risk Manager

Job Summary
- The Sales Business Risk Manager directs and oversees front to back risks for the Sales Processes within Transaction Banking (TB) Sales. Manage all TB Sales risk universe; not limiting to Cash Sales risks; Cash Mis-selling & Cash Pricing and Trade Sales Risks; Conflicts of interest, Misuse of Sensitive or MNPI, Trade Mis-selling, Trade Pricing and Client Pricing Communications.
Reporting to the Head of Sales Performance Management (SPM), this role manages all Sales related risks globally. The incumbent will focus on the end-to-end Cash and Trade Sales processes risk controls, reporting, governance and supervision. The primary requirements of the role will be to:

- Act as the voice, eyes and ears of the Global Heads of TB Corporate and FI Sales, for all matters related to Risk for Cash and Trade Sales processes.
- Co-ordinate and effectively communicate the implementation of new developments, regulatory initiatives and policy roll outs to impacted Sales teams and Sales processes globally.
- Effectively manage the entire Risk Management agenda for TB Sales globally, along with ensuring targeted Front to Back peer reviews, and the proactive peer review and audit findings
- Coordinate with key stakeholders centrally, regionally and in countries to increase transparency and share key learnings and best practice. Represent TB Corporate and FI Sales in relevant risk forums and discussions.
- Ensure risks in country/region addendums and assessed, escalated, remediated and accepted at appropriate levels.
- Ensure all non-standard activities, dispensations and deviations to standards are risk assessed before they are taken on board.
- Ensure root cause reviews are completed for risk events as per policy timelines and are of superior quality. Actions are tracked and taken to closure. Monitoring shared in TB Sales management global and/or regional forums.
- Drive and manage / participate in the Transaction Banking Global Risk Forum. Provide strategic advice to the forums, committees and respective chairperson to reflect accurate view of market and current position. Ensure absolute adherence to country/region BAU and deadlines, and effective business escalation from risk forums to Group refinement committees.
- Develop control enhancements to ensure that any known risks are controlled within acceptable boundaries and consistent standards. Ensure comprehensive business plans and risk mitigating measures are implemented in country/region, which are cost-effective and scalable.
- Comply with, and cascade, implementation and oversight of TB’s Conduct and Supervision agendas amongst Sales teams globally, ensuring timely and effective delivery against both in line with TB and Sales Scorecard targets towards an enhanced culture of good Conduct
- Oversee the effective design and execution of controls within the country/region, including identification of gaps and remediation of issues, elevating residual risk where appropriate
- Work with SPM team members and TB Risk teams to drive hubbing of control checks where feasible, ensuring continued country oversight and ownership of hubbed checks and processes
- Ensure full focus within Sales teams globally towards compliance with requirements under the Information and Cyber Security Risk Type Framework, in line with Group standards, escalating issues to Group Corporate and FI Sales, where required
- Own the end-to-end implementation of the operational risk framework, standards and policies for the Sales processes globally.
- Responsibilities
- Responsible for ensuring that there is a framework in place for the timely identification, assessment, mitigation, reporting and escalation of Risk exposures for TB Sales globally. Assist in the identification and escalation of thematic and horizon risks and the implementation of appropriate controls to mitigate those risks. Be the ‘go-to’ person for the business with regards to the escalation of all operational risk-related incidents/queries/events that arise within the country/region.
- Support TB Sales Heads within the country/region in developing high levels of front to back risk awareness and ownership across the business. Provide structured guidance towards improving MCA ratings in the country/region and drive first line ownership of risk.
- Identify opportunities to improve the effectiveness of the Sales Processes Risk function within the country/region, including the proactive management of control-check hubbing, and driving the ongoing ORF rollouts and the rationalization of existing checks for Sales automation. Additionally, drive and support best practice and create efficiencies, including in the areas of EORP logging, data accuracy, standardisation and reduction of TB Group Management Forum packs, issue identification, etc
- Ensure implementation of, and timely delivery against, TB’s ongoing Conduct Plan within TB Sales, working with local/regional business and CFCC and with the Group Cash and Trade Product and TB Risk