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IT Support Executive

3 weeks ago

Jurong East, Singapore AT&S PTE LTD Full time

**KEY RESPONSIBILITIES**
- Monitor and maintain the company’s network infrastructure, ensuring optimal performance and security.
- Troubleshoot network connectivity issues and implement solutions promptly.
- Assist end-users with software installations, configurations, and troubleshooting.
- Manage and maintain servers, perform routine maintenance tasks such as updates, backups and security patches.
- Monitor server performance and respond to server-related incidents promptly.
- Conduct training sessions for employees on IT best practices, security protocols and software usage.
- Create and maintain documentation for IT procedures, troubleshooting guides and user manuals.
- Implement and enforce security protocols to safeguard the company’s IT assets and data.
- Coordinate with IT vendors and service providers to procure hardware, software, and support services.
- Maintain an inventory of IT assets, including hardware and software licenses.
- Provide after office hour support when necessary

**Requirements**:

- ITE or Diploma in IT Courses
- Proven experience in IT support, network management and server administration
- Strong problem-solving skills, communication skills and ability to work well under pressure
- Knowledge of IT best practices, security protocols and industry standards
- Good understanding of Windows, Office365 and networking protocols

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person