Admissions Officer

2 weeks ago

Singapore German European School Singapore Full time

Currently, more than 1800 students are learning at GESS supported by more than 400 full time and part time academic and administrative staff members. In August 2018 GESS moved to Dairy Farm Road to a modern new school campus located at the edge of Singapore’s largest nature reserve.

**The Role**
- You will work within a diverse team on campus, consulting with prospective and new families from over 65 nationalities. There is a wide range of tasks and responsibilities and the ability to prioritise work, follow procedures and meet deadlines is very important. Some tasks are routinely scheduled and some responsibilities will require you to problem solve and help the new families. Below are the main responsibilities for the role:

- Admissions Tasks
- Answer parent questions and enquiries professionally and within agreed timeframes
- Proactively manage prospective families through to enrolment
- Consult with new families on educational pathways and options
- Conduct personal school tours when required
- Complete all sales tasks following SOPs and defined timelines
- Help new families with other school services such as Bus, CCA, VIP, ENP and language programmes
- Assist with Open Houses and outside school events (school fairs)
- School tours where required
- Conduct new student orientation tours and meetings

**Administrative Tasks**
- Answer the admissions hotline in a professional manner
- Maintain highly accurate enquiry records and record all information in all school systems and databases
- Send out letter of offers and student contracts
- Check that all new students have a valid immigration pass
- Supervise entry tests
- Review school fee payments, invoices and refund requests
- Monitor withdrawal / termination form submissions

**The Person**
- To be successful in this role, we are looking for someone with a strong background of customer service and sales, ideally with education sector experience. Please note that the role is full-time, and the position will work during school holidays.

**Key Skills and Attributes**
- Strong organisational skills and the ability to manage tasks independently
- Excellent communication and inter-personal skills; projecting a professional and courteous manner when representing the school
- Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds
- Proficient in spoken and written English
- Working proficiency in an additional language would be a distinct advantage (German, Korean or Mandarin)
- Excellent computer skills (MS Word, Excel, Outlook, Database/CRM systems)
- Able to work during school holidays

**Knowledge and Experience**
- Previous sales experience essential
- Previous experience of working within the education sector preferred
- Sales or education consulting experience

Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships across the GESS community.

**Our School**
- The German European School Singapore (GESS) is a multi-lingual, not-for-profit, German international school in Singapore with a distinct European flavour. As an accredited ‘Excellent German School Abroad’, the German Section of GESS offers all major German school leaving certificates.

Our European Section offers tuition in English for students from grade 1 - 12 across all three IB programmes (the PYP, the MYP and the IB Diploma Programme) as an authorised IB World School.

Children aged 2 years onwards can enroll in our Preschool where children are following the PYP programme in German-speaking, English-speaking or bilingual groups. In addition to an outstanding academic education, GESS strives to teach students community values such as respect, openness and diversity.

***

**To Apply**

**Our Selection Process**
- At GESS we adhere to fair employment practices that consist of hiring practices that are fair, merit-based and non-discriminatory.

We are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and child protection as we promote the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

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