Guest Relation Executive

2 weeks ago

Singapore AAPC SERVICES PTE. LTD. Full time

**Overview of Duties**
- Ensure effective and efficient operation of the lounge reception desk.
- Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
- Be an ambassador of Accor Hotels and the Qantas Airways brand.

**Main Responsibilities**
- Provide a warm welcome as first point of contact for lounge guests.
- Monitor lounge entry according to policy requirements.
- Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
- Respond to customer queries and follow up with partner airlines as required.
- Provide services to our guests in relation to their flights in adherence to the lounge procedures.
- Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
- Monitor, log and announce all flight departures and delay updates as required.
- Ensure effective communication of new and updated information regarding policies, and general lounge information.
- Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
- Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
- Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
- Carry out reception duties as required.
- Maintain a professional rapport with colleagues and guests.
- Ongoing open communication and reporting as required by the Managers and stakeholders.
- Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
- Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
- Any other assigned duties.

**Experience & Skills**
- Minimum Diploma in Tourism/Hospitality or equivalent.
- Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations.
- Experience in F&B, hosting, order taking and serving.
- Required to acquire and be competent in internal systems
- Proficient in MS Office - Word, Excel and Powerpoint.

  • Guest Relations Executive

    1 week ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time $104,000 - $130,878 per year

    POSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Relations Executive take the initiative and deliver a wide range of services to make sure that guests enjoy their...

  • Guest Relations Executive

    2 days ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Relations Executive take the initiative and deliver a wide range of services to make sure that guests enjoy...

  • Guest Relations Executive

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time $40,000 - $60,000 per year

    Shangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor) , we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesEnhance guest relations...

  • Guest Relations Executive

    2 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, Singapore We are looking for a Guest Relations Executive(Supervisor) to join our team As a Guest Relations Executive (Supervisor) , we rely on you to: Take responsibility of the guest relations to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Enhance...

  • Guest Relations Executive

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guests Relations Executive

    2 weeks ago

    Singapore THE ITALIAN ALLIANCE PTE. LTD. Full time

    We are looking for a Guest Relations Executive to provide high-quality service to our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. You must be a people person, loves to meet and build rapport with guests, proactive and alert in situations. In this role, you should be an excellent communicator...

  • Guest Relations Executive

    3 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Roles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor), we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily...

  • Guest Relation Executive

    6 days ago

    Singapore CIRCULAR DRAGON PTE. LTD. Full time

    Hidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes. The Guest Relations Executive is responsible for welcoming guests...

  • Guest Relations Executive

    2 weeks ago

    Singapore V HOTEL MANAGEMENT PTE. LTD. Full time

    Assist department with daily property activities and promotions. - Encourage and assist guest to perform mobile check in and check out in the hotel. - Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries. - Perform role as a Concierge and advise guest or resident with accurate tourist information. - Manage...

  • Guest Relations Executive

    7 days ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Assist department with daily property activities and promotions. - Encourage and assist guest to perform mobile check in and check out in the hotel. - Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries. - Manage and resolve guest complaints and feedback.nt with accurate tourist information. - Manage and...