
Executive, Client Experience Job Description
14 hours ago
**TO APPLY**
*****:
—
- Can’t find a role suited for you in our available positions?-
**COMPANY BENEFITS**
*****:
- Company Retreats
- Weekly Sports Day
- Medical and Dental Benefits
- Hospitalisation and Surgery Subsidies
- Staggered Working Hours
- Wealth Planning Support
- Flexible Working Arrangements
**Executive, Client Experience**
Reporting to the Lead, Brand Experience, we are looking for a proactive and resourceful individual to join us to champion client experience across the business. The incumbent will ensure that exceptional experience is continuously delivered to our clients across all channels and platforms. The main functions of this exciting position include but are not limited to the following:
- Formulates a holistic client experience strategy to drive a differentiated and consistent client experience for our clients
- Partners closely with various departments and external vendors to optimise client experience environment and exceed clients’ expectations
- Identifies and implements improvements across the client journey to enhance client experience at each touchpoint
- Develop efficient and effective client service process to manage client feedbacks and ensure concerns are addressed in a timely and appropriate manner
- Review and analyse client feedbacks and industry best practices, and communicate findings, suggestions and conclusions to key stakeholders
**Requirements**:
To be successful in this position, you will be someone who:
- Has at least 2-3 years of relevant working experience
- Passionate about client experience and solving clients’ concerns
- Experience in mapping and designing client journey based on clients’ feedback and insights
- Possesses initiative, drive and exceptional attention to details
- Is an independent worker, able to work without much guidance
- Is a strong team player
- Is driven, tenacious and possess a strong work ethic
- Has excellent interpersonal & communication skills to listen and talk to clients
- Enjoys analytical work
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