Client Decisioning Lead

**Job Summary**Responsibilities**
- Serve as the primary point of contact for all aspects of Pega CDH client decisioning.
- Leverage predictive analytics, machine learning, and data-driven decisioning techniques to design and optimize decisioning strategies.
- Configure and optimize decisioning strategies, predictive models, and business rules to enhance customer experiences and drive business value.
- Demonstrate strong experience in Pega's Customer Decision Hub and how components such as Offer Management, Predictive Analytics, Interaction History are used to create the next best action decision strategies and drive Real-time Decisioning.
- Actively support bank’s decisioning strategy development and implementation within Pega CDH to drive personalized customer experiences and maximize business outcomes.
- Support bank’s vision of fully automating data insights, utilizing advanced analytics, machine learning, and artificial intelligence to generate actionable recommendations
- Collaborate closely with cross-functional teams to understand business objectives and translate them into effective decisioning strategies.
- Partner with product, technology, program management, and other stakeholders to prioritize and plan roadmap items.
- Identify opportunities to improve productivity and quality.
- Provide guidance and expertise to stakeholders on best practices for utilizing Pega CDH for decisioning purposes.
- Stay updated on industry trends and advancements in decision management technologies, and incorporate relevant innovations into decisioning strategies.
- Conduct training sessions and workshops to empower internal teams on utilizing Pega CDH effectively for decisioning needs.

**Key stakeholders**
- Head of Group Digital and Teams
- Head of Group Data & Analytics and Teams
- Group Digital Banking Management Team
- Group SC Design Team
- Country Product and Segment Heads and Teams
- Country Digital Banking Heads and Teams
- Country Marketing Heads and Teams
- Country Retail Analytics and Teams
- L&C, OR, FCC, GIS, SCM
- TTO: Build & Engineering Team

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Singapore / WRB / DS&D; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- 7 plus years of proven experience working with Pega CDH in a decisioning capacity, with a strong understanding of decisioning concepts, strategies, and implementation.
- Experience in data analysis and management
- Should possess ability to see the big picture of business, ODE, CDH and understand emerging trends, challenge status quo, and set achievable goals
- Led or participated in large scale data and business transformation projects
- Ability to easily digest and interpret business priorities and objectives in a fast-paced environment.
- Innovative, quick to adapt and eager to keep pace with the emerging technologies.
- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Excellent time management skills and ability to work on concurrent assignments with different priorities.
- Excellent communication and collaboration skills, with the ability to effectively convey concepts to different stakeholders.
- Prior experience in financial services or other regulated industries
- Experience with other MarTech tools like Adobe Analytics, Adobe Campaign, Adobe Target, CDP (any, optional) is preferred
- Experience in Data Visualization and Reporting is preferred

**Role Specific Technical Competencies**
- Organizational Governance
- Banking experience
- Digital Marketing Channels
- Business Acumen
- Business Analytics
- Key Performance Indicators
- Pega certification in Decisioning (CPDC or equivalent) is required.
- Proficiency in configuring and optimizing decisioning components of Pega CDH to achieve desired business outcomes.
- Solid understanding of predictive analytics, machine learning, and data-driven decisioning techniques.

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
**Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the cli