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Client Lead

2 weeks ago

Singapore Citi Full time

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
  • We empower our employees to manage their financial well-being and help them plan for the future
Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi's industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Client Engagement Lead is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the business development involving strategy planning, business management, and the improvement of processes and work-flow in specified area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how business areas collectively integrate within sub-functions as well as coordinate and contribute to the objectives of the function and overall business. Evaluates complex and variable issues weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within and across teams. Involved in coaching and training of new recruits and junior team members. Significant impact in terms of portfolio, project size, business metrics contribution, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • Grow the Asia South Wealth business through product commercialization and client engagement across Investment, Insurance, Deposit, Card, and Payment products
  • Business development through partner management, actionable data-driven insights to achieve profitability, scale, business metrics, and client-centricity
  • Formulate strategy, develop action plan, and execute on client management of campaigns and events
  • Business optimization through digitalization, process rationalization, client targeting and selection, engagement content and leads management
  • Drive next-best-product, next-best-offer as a client owner, integrating analytical mindset and marketing know-how
  • P&L and business management (reporting, tracking, and analyzing granular business performance including financial accrual and payment management)
  • Focus on Singapore onshore and offshore markets with oversight and central control over United Arab Emirates business, while maintaining ownership in competitor landscape analysis and action plan
  • Take an active role in projects across the organization
  • Lead in Employee Value Proposition initiatives and activities
  • Take ownership in team governance across programs, events, and client activities, including controls design and testing, leading in audit and regulatory exercises
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 5-8 years of experience
  • Interest and ability to design client engagement strategies and campaigns from scratch, including execution and fulfilment
  • Strong relationship management skills across functions, from Controllers to Client-facing stakeholders
  • Capacity to proactively anticipate, identify and resolve problems
  • Appetite for challenging assignments and stretch beyond capacity
  • Structured thought process and habits with ability to multi-task
  • Ability to navigate around data with marketing know-how
  • Work experience in Product, Segment, Marketing, Data, Client Engagement functions
Education:
  • Bachelor's/University degree
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Job Family Group:
Product Management and Development
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Job Family:
Market Segments and Services
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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