Counsellor (Addictions)

1 week ago

Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

**Job Descriptions**:

- Provide face-to-face and/or virtual counselling to members of public (MoP) on specified addictions
- Understand the emotional, social, psychological and other aspects of the MOPs situation and circumstances
- Coordinate and liaise with relevant stakeholders to ensure all related matters are followed up and resolved.
- Enter details of all the interactions accurately in the designated interaction management system.
- Maintain good soft skills throughout their interactions with Ptcp or MoP
- Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP
- Fully comply with SOP on the role without defaults as stipulated in the client’s requirements.

**Job Requirements**:

- Good communication skills in English and/or other local languages - Mandarin / Malay / Tamil / Dialects
- Ability to handle difficult interactions in a professional manner
- Firm yet empathetic individuals who have a passion for the reformation of addicts or those affected by the addictions

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