Manager (Operations Excellence & Digitalisation)
1 week ago
**What the role is**
- The goal of Family Life Group (FLG) is to nurture a family-friendly society by strengthening family resilience through all stages of life, and to support families to overcome early risks and challenges to family relationships. The Operations Planning & Transformation (OPT) Division is responsible for corporate planning, transformation, data and digitalisation, capability development and engagement strategies for FLG.
**What you will be working on**
- Reporting to the Deputy Director, you will be part of the Operations Planning & Excellence (OPE) Branch that oversees FLG’s workplan and transformation plans, in order to enhance customer experience, improve service delivery and programme effectiveness.
You will be a key member of the Operations Excellence & Digitalisation team responsible for driving digital transformation and service innovation across the suite of family services and programmes in FLG, to deliver MSF’s strategic outcomes of encouraging marriage and parenthood, reducing marriage dissolution, and improving family resilience. The role involves:
- Evaluate and address cross-cutting service gaps, challenge conventional thinking and identify solutions to enhance customer journey experience.
- Translate knowledge and insights into actionable frameworks, strategy recommendations and performance implications.
- Conduct service journeys, coordinate and spearhead digital transformation initiatives in FLG to improve customer experience for FLG services and programmes.
- Connect and mediate with stakeholders to surface mental models, generate innovative solutions, and implement transformation or digitalisation changes within FLG.
- Keep abreast of latest technologies, identify new tools/technologies, assess usefulness and applicability in the context of operations and agency’s IT environment, ready for adoption to improve service delivery and productivity.
**What we are looking for**
- To meet the challenges of this role, you should possess:
- At least 2 years of experience in digital transformation, service innovation, ops-tech and/or customer service journey work.
- Strong analytical and critical thinking, writing and communication skills.
- Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes.
- Ability to conceptualise quickly, multi-task and work under pressure.
- Strong sense of intellectual curiosity, to explore new ideas and engage with individuals to uncover new points of view.
- Strong problem-solving skills.
- Good stakeholder engagement and management skills.
- Ability to work independently and in teams.
-
Apac Amp Inventory Data Analyst
1 week ago
Singapore PFIZER ASIA MANUFACTURING PTE. LTD. Full timeResponsible for leading AMP APAC initiatives to optimize FG planning and inventories and prevent obsolescence and slow-moving inventory in APAC. Working very closely with the AMP Team Leads and AMP planners the role is responsible for setting up a process enabling, Markets, AMP APAC, and GSC Regional Team to identify and proactively address early network...
-
Specialist, Digitalisation
6 days ago
Singapore Nippon Sanso Holdings Singapore Pte. Ltd. Full timeWe are seeking motivated and passionate person to work as Specialist, Digitalisation at regional HQ of Nippon Sanso Holdings Singapore (NSHS). This position will engage business stakeholders to accelerate the adoption of new digitalization capabilities in Nippon Sanso Asia and Oceania (NSA&O) Group Companies. **Key responsibilities for Digital** - Engage...
-
Digitalisation Engineer
1 week ago
Singapore Shell Full time**The Role**: Working on digital transformation, in a new field requiring technology integration and system engineering, across knowledge domain of traditional disciplines and functions, as well as significant change management in the assets to derive business value, is an exciting opportunity to shape the future. Individuals with a proven track record of...
-
Sales Operations and Digitalisation Manager
5 days ago
Singapore Toll Group Full timeCompany Description **About Toll Group** **About Toll: Global Forwarding** Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving...
-
Singapore Ministry of National Development Full time**What the role is** - As Manager/ Assistant Director/ Digitalisation Office, you will be part of the MND Digitalisation team to drive and oversee the development of digitalisation initiatives in MND and the MND Family Statutory Boards. Your job responsibilities will include the following key tasks: **What you will be working on** - MND Family: a. Review and...
-
Manager, Digitalisation
6 days ago
Singapore SGTech Full timeThe role requires you to have an entrepreneurial mindset to build and manage SGTech digitalisation initiatives/programmes. It will put you in the centre of C-Suite level committee of business leaders to formulate strategies that will chart the strategic direction and vision for these portfolios. These top - level professionals may include representatives...
-
Assistant Manager, Sector Digitalisation
7 days ago
Singapore NCS National Council of Social Service Full timeBackground Tech-and-GO! Digitalisation Programmes team has also partnered with the Ministry of Culture, Community and Youth (MCCY) - Charities Unit (CU) and Tote Board to launch a technology hub for non-profit organisations will be developed to accelerate the digital transformation of the non-profit sector. As a ‘one-stop shop’ for several key...
-
Digitalisation Manager
6 days ago
Singapore National Library Board Full timeJob OverviewWe are seeking a highly skilled Digitalisation Manager to join our team at the Central Narcotics Bureau. As a key member of our organisation, you will play a pivotal role in ensuring the accuracy, integrity and security of digital records in accordance with IM4L and CNB's Record Management Policy.The ideal candidate will possess experience in...
-
Business Digitalisation Manager
1 week ago
Singapore Prudential plc Full timeBusiness Digitalisation Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...
-
Singapore National Council of Social Service Full time**What the role is** - Job Description Summary: The individual will be part of a sector development team that builds organisational capabilities of Social Service Agencies (SSAs). OD takes a three-pronged approach to building capabilities of the sector: through (1) diagnostics in 7 domains of organisational health including Digitalisation; (2) programmes...
-
Manager, Digitalisation
3 weeks ago
Singapore CHINESE DEVELOPMENT ASSISTANCE COUNCIL Full timeRoles & ResponsibilitiesJob descriptionThis role drives CDAC's digital transformation by integrating and enhancing systems to improve efficiency and service delivery. It leads cross-functional initiatives, streamlines processes, and implements innovative solutions. Responsibilities include managing projects from planning to execution, promoting awareness,...
-
Project Manager, Innovation
2 weeks ago
Singapore ST LUKE'S ELDERCARE LTD. Full timeAs a Project Manager, you will play a crucial role in shaping SLEC’s innovation & digitalisation journey, directly impact our internal operations and clients. This role is set up for the success of the transformation team and is an excellent opportunity to join exciting and growing industry with other focused, compassionate, and talented...
-
Senior Manager/ Manager
4 days ago
Singapore Ministry of Communications and Information Full time**What the role is** **What you will be working on** - Responsibilities - Coordinate and drive transformation efforts within the organisation and support transformation efforts that align with MCI’s Digitalisation masterplan and Whole-of-Government (WOG) initiatives - Partner with divisions on the development, incubation and implementation of new and...
-
Assistant Manager, Advocacy, Digitalisation
3 days ago
Singapore Singapore Business Federation Full timeThe Assistant Manager will be part of a dynamic team in SBF’s Advocacy & Policy Division that supports initiatives and programmes on advocacy, digitalisation and transformation of enterprises in Singapore. The role will assist in managing existing programmes and committees, and offers opportunities to shape and develop new initiatives that will support...
-
Business Digitalisation Manager
1 week ago
Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full timeJob Profile Summary: The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to enhance sales engagement and point of sales processes through partnering with key stakeholders. As a...
-
Business Digitalisation Manager
1 week ago
Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Procurement Excellence Manager
2 weeks ago
Singapore Ethos BeathChapman Full time**Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-18020 **Contact** Rob Wisdom- **Contact phone** - 65 6692 0713 - **Posted** 7 minutes ago A leading Food & Beverage company are hiring for a Procurement Excellence Manager to join their expanding procurement organisation. Driving systems...
-
Intern, Group Channels and Digitalisation
2 weeks ago
Singapore United Overseas Bank Ltd Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Associate Trainer for Digitalisation
2 weeks ago
Singapore NTUC LearningHub Full timeCOMPANY DESCRIPTION NTUC LearningHub (LHUB) was corporatised on 1 August 2004. Initially set up in 1982 as the NTUC Computer Training Centre, a division under the Skills Development Department of the NTUC Administration and Research Unit, the organisation has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the...
-
Operations Manager Digitalisation
3 days ago
Singapore SP POWERGRID LIMITED Full timeAbout the Role">This Operations Manager position plays a key role in driving digital innovation across our organisation.">About SP POWERGRID LIMITED">We are a leading utility company that delivers innovative solutions to power our community.">Key Responsibilities:">">Leverage technical expertise to develop and maintain digital transformation...