Associate Technical Support

7 days ago

Singapore DOCTOR WORLD PTE. LTD. Full time

**About Care**

Care is a healthcare technology company headquartered in Singapore, focusing on innovative digital solutions in the medical and healthcare field. We work closely with Raffles Medical Group to develop the Raffles Connect App, a leading platform for integrated healthcare services. Our team in Singapore oversees product, operations, technology, and sales, while our core software development team is based in Vietnam. Together, we’re dedicated to improving healthcare accessibility and quality through technology.

**Position Overview**

As an Associate Technical Support Engineer, you will be the first point of contact for resolving technical issues faced by end-users and partners. With 3-5 years of experience, you are expected to troubleshoot incidents, escalate complex cases appropriately, and ensure high levels of customer satisfaction. This role involves close collaboration with engineering, product, and partnership teams to maintain service reliability and user trust.

**Key Responsibilities**
- Troubleshoot, diagnose, and resolve common software, system, and user issues.
- Escalate unresolved or complex technical issues to the relevant teams.
- Monitor system health and performance dashboards, flagging issues proactively.
- Document issue resolutions and contribute to knowledge base articles.
- Log and categorize support tickets accurately for tracking and reporting.
- Follow standard operating procedures and service level agreements (SLAs).
- Collaborate with cross-functional teams to resolve recurring issues and improve support processes.
- Stay up to date with product updates, new technologies, and compliance standards.

**Qualifications**
- Diploma or higher in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in technical support, helpdesk, or IT operations roles.
- Familiarity with common support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
- Basic knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and mobile platforms (iOS, Android).
- Strong diagnostic and troubleshooting skills.
- Customer-oriented mindset with good interpersonal skills.
- Ability to communicate clearly and patiently with users of varying technical expertise.
- Effective English communication skills (verbal and written).

  • Technical Support Associate

    2 weeks ago

    Singapore beBeeSupport Full time $2,500 - $4,000

    Technical Support Associate JobWe are seeking a Technical Support Associate to join our team. In this role, you will provide technical assistance to customers through various channels.The ideal candidate should have proven experience as a technician or in a customer support role.You should be tech-savvy with working knowledge of office automation products,...

  • Technical Support Associate

    5 days ago

    Singapore beBeeEngineering Full time $4,500 - $6,000

    Job Title: Technical Support AssociateAbout the Role: The Technical Support Associate will provide support to senior technical staff in overseeing site operations, coordinating fault rectification works, and maintaining accurate records in our asset management systems.Main Responsibilities:Assist in supervising site works, inspections, and testing to ensure...

  • Therapy Support Associate

    6 days ago

    Singapore STROKE SUPPORT STATION Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...

  • Technical Support Associate

    1 week ago

    Singapore beBeeEngineering Full time

    We are seeking a highly skilled Technical Support Associate to join our team. The ideal candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide technical assistance to clients via phone, email, or chat. Troubleshoot complex technical issues and resolve them...

  • Technical Support Associate

    2 weeks ago

    Singapore beBeeEngineering Full time $4,000 - $8,000

    We are seeking a highly skilled Technical Support Associate to join our team. The ideal candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide technical assistance to clients via phone, email, or chat.Troubleshoot complex technical issues and resolve them...

  • Therapy Support Associate

    3 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out...

  • Therapy Support Associate

    4 days ago

    Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...

  • Technical Support Associate

    1 week ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Technical Support AssociateThis role involves providing exceptional customer service to clients via inbound calls, focusing on delivering outstanding support experiences.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.Required...

  • Technical Support Associate

    2 days ago

    Singapore LOOPME SINGAPORE PTE. LTD. Full time

    **About the role** Technical Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. **Responsibilities** - Identify customer needs and help...

  • Technical Support Associate

    2 weeks ago

    Singapore 结行科技 Full time

    About the Role The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Resto's services in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the...