Technical Support Associate

1 week ago

Singapore LOOPME SINGAPORE PTE. LTD. Full time

**About the role**

Technical Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

**Responsibilities**
- Identify customer needs and help customers to optimise the product
- Analyze and report product malfunctions
- Work with internal teams around customer issues such as product defects
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- To be the voice of the customer to the wider team
- To work with the Customer Success team to improve the Customer Experience in using products
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Experience working with remote teams
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Detail oriented
- Able to remain calm under pressure
- Preferably has had previous experience with making database queries,

Restful API, GitLab, AWS, Jira & Confluence

**Benefits**
- Unlimited Time Off Policy
- Flexible Working opportunities
- Paid Sick Leave
- Hybrid Working opportunities
- Pension Contribution
- Equity
- Employee Assistance Programme
- Parental Leave (Maternity, Paternity and Adoption too)
- Cycle to work scheme
- Season Ticket loan
- Childcare benefits
- Medical Insurance
- Life Insurance
- Eye Care Vouchers

  • Technical Support Associate

    5 days ago

    Singapore beBeeEngineering Full time

    Job Title: Technical Support Associate About the Role: The Technical Support Associate will provide support to senior technical staff in overseeing site operations, coordinating fault rectification works, and maintaining accurate records in our asset management systems. Main Responsibilities: Assist in supervising site works, inspections, and testing...

  • Technical Support Associate

    2 weeks ago

    Singapore beBeeEngineering Full time $4,500 - $6,000

    Job Title: Technical Support AssociateAbout the Role: The Technical Support Associate will provide support to senior technical staff in overseeing site operations, coordinating fault rectification works, and maintaining accurate records in our asset management systems.Main Responsibilities:Assist in supervising site works, inspections, and testing to ensure...

  • Therapy Support Associate

    2 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...

  • Therapy Support Associate

    3 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out...

  • Therapy Support Associate

    1 week ago

    Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...

  • Associate Technical Support

    2 weeks ago

    Singapore DOCTOR WORLD PTE. LTD. Full time

    **About Care** Care is a healthcare technology company headquartered in Singapore, focusing on innovative digital solutions in the medical and healthcare field. We work closely with Raffles Medical Group to develop the Raffles Connect App, a leading platform for integrated healthcare services. Our team in Singapore oversees product, operations, technology,...

  • Technical Support Associate

    6 days ago

    Singapore IVXS TECHNOLOGY SG PTE. LTD. Full time

    **Job Description & Requirements** **About the role** Technical Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’...

  • Technical Support Associate

    5 days ago

    Singapore 结行科技 Full time

    About the Role The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Resto’s services in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the...

  • Field Technical Specialist

    1 week ago

    Singapore beBeeTechnical Support Full time $2,400 - $3,500

    Job OverviewThe role of a Field Service Engineer is to provide technical support and service for semiconductor manufacturing equipment. This involves performing installations, troubleshooting, and repairs of equipment, as well as supporting the setup and configuration of new machines onsite."],

  • Technical Support Associate

    1 week ago

    Singapore beBeeSupport Full time $60,000 - $80,000

    Job OverviewWe are seeking a highly organized and detail-oriented Technical Support Associate to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of daily tasks.Your responsibilities will include coordinating order confirmations, facilitating communication between clients and sales teams,...