Assistant Manager, IT Services

The Lee Kong Chian School of Medicine (LKCMedicine) trains doctors who put patients at the centre of their exemplary care. The School, which offers both undergraduate and graduate programmes, is named after local philanthropist Tan Sri Dato Lee Kong Chian. Established in 2010 by Nanyang Technological University, Singapore, in partnership with Imperial College London, LKCMedicine aims to be a model for innovative medical education and a centre for transformative research. The School’s primary clinical partner is the National Healthcare Group, a leader in public healthcare recognised for the quality of its medical expertise, facilities and teaching. The School is transitioning to an NTU medical school ahead of the 2028 successful conclusion of the NTU-Imperial partnership to set up a Joint Medical School. In August 2024, we welcomed our first intake of the NTU MBBS programme, that has been recently enhanced to include themes like precision medicine and Artificial Intelligence (AI) in healthcare, with an expanded scope in the medical humanities. Graduates from the five-year undergraduate medical degree programme will have a strong understanding of the scientific basis of medicine, with an emphasis on technology, data science and the humanities.

This role is responsible for the effective and efficient operations, compliance, and projects related to core LKCMedicine IT services that support the school’s mission and operations.

Responsibilities:
- Work closely with the IT Services team lead to manage a cloud services portfolio and associated projects by aligning to the IT strategy- Collaborate with the IT Services team lead in identifying opportunities for optimization, redesign, or process improvement- Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of cloud services and IT systems- Work with vendors and teammates to provide administrative/operational support across cloud services and IT systems as needed- Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing cloud services and IT systems to create roadmaps and business processes- Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing cloud services and IT systems- Contribute to a strong technical culture among the IT team and vendors that emphasize technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences- Work closely with the IT Services team lead in management of maintenance, outsourcing, and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs- Provide regular actionable updates on ongoing projects and operational matters/issues related to cloud services and IT systems- Collaborate with the IT Services team lead in drafting and reviewing policies, procedures, and documentation for effective management of new and supported cloud services and IT systems- Implement and monitor compliance with policies and procedures related to cloud services and IT systems- Participate in the budgeting for projects and operations related to cloud services and IT systems- Prepare cloud services and IT systems for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:
- Bachelor’s degree in IT or a related field, with at least 3 years of experience, including 1 year as part of a team in architecting, troubleshooting, diagnosing, prototyping, gathering requirements, and/or supporting cloud services and IT systems- Demonstrated ability to manage outsourced partners/vendors- Proven ability to contribute in a team-oriented environment, work creatively and analytically in a problem-solving environment- Proven capacity to learn and master new skills independently- Have excellent leadership, communication (written and oral), and interpersonal skills- Working knowledge of agile methodologies or some experience in successfully delivering of IT projects- Experience or working knowledge in cloud and system administration (e.g. operations management, stakeholder engagement)- Experience or working knowledge in PHP, Javascript, or similar programming language- Experience or working knowledge of Amazon Web Services (AWS) and its’ products- Preferably with working knowledge or certifications in cybersecurity and Artificial Intelligence (AI)Hiring Institution: LKC