Senior Assistant Manager, IT Services
4 days ago
Responsibilities- Manage a data services portfolio and associated projects by aligning to the IT strategy- Identify opportunities for optimization, redesign, or process improvement of data services- Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services- Work with vendors and teammates to provide administrative/operational support across data services as needed- Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services- Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services- Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences- Manage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs- Provide regular actionable updates on ongoing projects and operational matters/issues related to data services- Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services- Implementing and monitoring for compliance with relevant policies and procedures- Assist in the budgeting for projects and operations related to data services- Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer
**Requirements**:
- Bachelor’s degree in Computer Science, Information Technology, or similar with related industry experience- 5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design- Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology- Proven collaboration and communication skills- Proven ability to work under pressure, independently and in teams- Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage
Hiring Institution: LKC
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