Customer Service Engineer

1 week ago

Singapore Healthcare (OHQ) Full time

**Job Title**:Customer Service Engineer (Healthcare Medical Devices)

**Location**:Singapore, Singapore**Employment Type**:Permanent**About OMRON Asia Pacific**

OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees.
- They form the backbone of our organisation, helping us become a global leader in the field of automation.
- From designing factory automation systems for production lines, to producing electronic components in some of the world’s most widely used products, we are a manufacturer’s manufacturer. One renowned for its proprietary Sensing & Control technologies, and driving innovations in the most advanced production processes and products.Job Description
The Engineer - Customer Service supports the business in all aspect of Customer Services, Products Servicing, Sales and After Sales at CS centre in Singapore to achieve customer (end user) satisfaction through effective technical support.
- Servicing, mainly compliance checking of healthcare devices
- Blood Pressure Monitor, Nebulizer, Thermometer, Body Composition Machine, and Weight Scale, with some repair required for selected models.
- Ensure that all returned products are processed effectively in accordance with the applicable documented service manuals and standard operation procedures.
- Ensure that all administration relating to returned goods from retailers and customers is handled effectively and according to policy.
- Order stock and check inventory of spare parts and products at CS centre in Singapore
- Maintain Service, Equipment Maintenance Records, e.g. maintenance of equipment calibration list and SOP documents per required GDPMDS standard.
- Support Customer Service Executive with regards to technical questions and provide general technical support for customers (internal and external) and report Quality issues and Customer complaints to Technical Service Engineer.

**Job Requirements**:

- Minimum 2 years of experience in Customer Service, Field Engineering or related field
- Proficient in English, both written and verbal
- Good knowledge of Microsoft Office suite (Word, Excel, PowerPoint)

**WHY JOIN US**

**The Benefits**
OMRON rewards its people in a number of ways depending on their role and performance. It also regularly benchmarks its benefits package to the market place to ensure that it remains competitive.**Employee Profiles**
At OMRON, people make the difference, no matter what their role or how long they have worked for us. Their drive and commitment ensures continued growth and success of the business.**Req ID**:1320

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