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Customer Relations Specialist

2 weeks ago

Bukit Merah, Singapore ChartWorld Group Full time

**Your tasks**:

- Being the customer’s first point of contact for all questions and issues of ChartWorld’s existing customers
- Creating all necessary accounts for new vessels and managing the corresponding administration and registration.
- Organizing the initial shipment of products and licenses to the vessels.
- Taking care of certificate and license issues and organizing updates in a timely manner.
- Informing customers about chart updates and arranging delivery of updates.
- Logging all customer inquiries and changes in the CRM- system.
- Managing installation requests and taking care of the pre installation check list and all other necessary administration related to an installation.
- Compiling and sending of newsletters for vessels.
- Analyzing regularly the charts inventory of customers and advising for up-dates or changes in the inventory
- Ensuring customers are equipped with the correct software version for their chart.
- Assuring correct data in the accounts for the ChartWorld Update Delivery System (CUDS).

**What we need from you**:

- University degree in business administration, logistics or operations
- Past experience in a customer relations position
- Experience in shipping, maritime or in the navigation sector is preferred.
- Should be fluent in English and Japanese

**What is in it for you**:

- Competitive salary and benefits package
- Personal training budget
- International projects
- Flexible working arrangements

**About us**:
Teledyne ChartWorld and SevenCs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools. The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.

Teledyne ChartWorld and SevenCs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion.