Customer Support Specialist

2 weeks ago


Bukit Merah, Singapore GTMaritime Full time

GTMaritime is a rapidly growing SaaS business supplying data focused software solutions to 13,500 commercial shipping vessels across the globe. GTMaritime are now looking to expand our Technical Customer Operations team in Singapore.

The Customer Operations team are the face of GTMaritime support and a valuable and integral part of the GTMaritime family. Operating out of our Singapore office, this role is primarily responsible for providing technical support and assistance on GTMaritime's software suite of product to customers in the APAC region and beyond.

A technically strong individual who is a natural communicator is a requirement for this role to:

- Act as a mentor and guide to reseller/partner support teams.
- Maintain a level of excellence in their handling of service-related incidents, providing regular communication until issues are concluded.
- Maintain up to date knowledge of product improvements, bug fixes and new features.
- Conversely reporting feature requests, improvements and bugs internally.
- Contribute to the knowledge database for customer and reseller reference.
- Cooperate with and support other departments to ensure excellent service delivery.
- Assist in operational and user acceptance testing as required.
- Identify and report on incident trends to continuously improve the customer experience.
- Respond to network alerts for first line network administration, escalating complex issues.
- Assist with presales activities and customer onboarding as required.
- Share knowledge across the global teams and ensure handovers between global teams are seamless to the customer.

As an employee owned business, GTMairitime offer an excellent benefits package including a bonus scheme, additional annual leave entitlement, private medical insurance and hybrid working.

**Person Specification**

Minimum 2 years experience in a customer facing, support desk role supporting bespoke IT systems and software.
Excellent communication skills with the ability to adapt communication to the relevant audience.
Ability to work under own initiative and prioritise work effectively.
Positive attitude towards providing excellent customer service.
A team player with a flexible approach.

**Technical Specification**

Windows desktop/server
Cloud based architecture
Experience in the following OS / Software / Applications / Services:

- Windows
- Linux
- Office
- Networking (TCP/IP)

As there is a requirement to troubleshoot mandarin windows operating systems. Proficiency in Mandarin is a must.

**Desirable Requirements**
- ITIL certification.
- Any networking qualification to prove competency (CCNA, CompTIA).
- Knowledge of SDLC processes.
- Knowledge of satellite communications systems and/or the Maritime industry.

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $5,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus



  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    **Role overview:.** - The board certified veterinary behaviour specialist will be an integral part of the veterinary behaviour department. - The veterinary behaviour specialist focuses on diagnosing and managing behavioural problems in animals using evidence-based methods. **Consultation and Diagnosis**: - Conduct thorough clinical behavioural assessments...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    **Job Description & Requirements**: Beecroft Animal Specialist & Emergency Hospital provides compassionate, collaborative, and high-quality veterinary services for small animals and exotic pets. Be part of a busy exotic animal department located within a specialist-owned Emergency and Specialist Hospital in the metropolitan city of Singapore. We have all...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    **About the Job**: **Role overview**: - A Veterinary Rehabilitation Therapist is a specialized professional who works in collaboration with veterinarians to help animal patients recover from surgery, injury, chronic pain, or mobility issues through targeted physical therapy and rehabilitation programs. The role involves both clinical expertise and...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    **About the Job**: **Role overview**: - A Junior Veterinary Rehabilitation Therapist is a veterinary technician or professional who in undertaking certification in veterinary rehabilitation (CCRP, CCRT, CCAT). The individual will work in collaboration with veterinarians to help animal patients recover from surgery, injury, chronic pain, or mobility issues...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    Beecroft Animal Specialist & Emergency Hospital is Singapore’s leading provider of advanced veterinary care, offering 24/7 emergency and specialist services across disciplines including surgery, internal medicine, cardiology, and diagnostic imaging. We are seeking a creative, motivated, and detail-oriented Marketing and Event Executive to join our...


  • Bukit Merah, Singapore TPM Outdoor Productions Pte Ltd Full time

    As a **Marketing Support Specialist** at The Perfect Media Group you receive meaningful responsibilities as of Day 1. In this role, you will gain a comprehensive understanding of advertising strategies, with a focus on Out-Of-Home advertising and display solutions, helping brands achieve impactful visibility. This position will also enhance your negotiation...

  • Product Specialist

    1 week ago


    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Role Overview**: As a Product Specialist, you will play a critical role in supporting implementation partners, customers, and end-users in deploying and optimizing our cloud platform and associated IoT solutions. You will serve as a product expert, offering technical and functional guidance to ensure the successful adoption and ongoing use of our platform....


  • Bukit Merah, Singapore Hospilite - Singapore Full time

    **Responsibilities**: - The incumbent will be supporting the senior management and will be involved with the day to day secretarial tasks. - Systematically electronically file all documents - Prepare monthly reports - Ensure accuracy of record keeping and filing - General admin duties **Job Requirements**: - Good interpersonal, communication and written...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    The Veterinary Surgical Nurse plays a critical role in assisting veterinarians during surgical procedures and ensuring the highest standards of perioperative care. This includes preparing the surgical area, maintaining aseptic techniques, monitoring patients, and supporting recovery. **Surgical Assistance**: - Assisting the surgical specialist and nurses...


  • Bukit Merah, Singapore Beecroft Animal Specialist & Emergency Hospital Full time

    **Role Overview**: - The Veterinary Rehabilitation Manager is responsible for overseeing and managing the operations of Beecroft’s veterinary rehabilitation department. - This role includes managing patient care, supervising staff, developing treatment protocols, ensuring high-quality rehabilitation services, and fostering relationships with clients,...