Information Technology Support Specialist

1 week ago

Bukit Merah, Singapore Omens Animation Studios Sdn Bhd Full time

That individual must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He/she must also be extremely customer-oriented with a friendly deposition and patient to deal with end-users’ technical issues.

**Responsibilities**:

- Serve as the first point of contact to all staff who seek technical assistance and represent the customer-centricity of the IT department
- To fully manage, support and attend to all staff promptly and efficiently across all departments by providing solutions to any technical issues related to hardware, software, network, servers, etc.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by staff.
- Guide the staff through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in logs.
- Follow-up and update technical issues’ status and information.
- Ensure all staffs’ workstations are equipped with necessary production tools such as proper software, updated patches and licenses to carry out their work efficiently on a daily basis.
- Conduct monthly and/or quarterly maintenance checks on all equipment to avoid any undetected hazards and unauthorized installations by any staff.
- To always maintain cleanliness and tidiness of working areas, and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.
- Work closely with the studio management, IT management, TD, CG supervisor or any stakeholders in optimising the current pipeline and build a robust and efficient workflow by supporting the required underlying infrastructure.
- Work on any other IT or tech related matters or projects as when required by different stakeholders internal or external.

**Requirements**:

- In-depth knowledge of hardware and software
- Up-to-date knowledge of the latest IT and software trends
- Strong customer service ethos and friendly deposition
- Ability to work well with all types of users
- Strong communications skills
- Ability to quickly establish good working relationships
- Willingness to sometimes work unsociable hours
- At least 1-3 years’ experience in related fields.
- Having a skill for networking would be an advantage.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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