Support Engineer

2 days ago

Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

**Key Responsibilities**
- Engineering
- Undertake projects related to network and security systems inclusive of provisioning, installations, configurations as well as monitoring and maintenance.
- Architect, plan, analyse, develop, implement, test and maintain as per requirements for new or existing networks
- Design and architect with Security By Design framework, enabling automated data security controls and built-in security into the infrastructure (on-Prem and cloud networks)
- Provide technical support and advice to users on network-related issues or queries i.e. problem resolution and documentation, troubleshoot problems, escalating to upper-level associates as appropriate
- Perform network administration/maintenance and works toward continuous optimization of network performance and overall systems performance
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation
- Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
- Support sales for all technical demo and Proof Of Concept (POC) requirements
**Qualifications/Experience/Knowledge**
- Degree or other equivalent
- At least 5 years of experience
- At least 2 years of project delivery experience
- At least 3 years of support experience
- Design, Implement and support networks
- Technical knowledge of network architecture and security, routers, switches, provisioning, firewalls and security
- Well versed in rules, policies, ports, blocks and VPN technologies
- Hands on expertise with networking solutions e.g. Cisco/Meraki, HP, CheckPoint, Radware, Fortinet or equivalent
- Possess problem-solving skills and able to prioritise and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Demonstrated project management experience handling multiple projects simultaneously
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
- Added advantages
- Pre-sales experience
- CCNP, CISA certification
- SASE experience

**Job Types**: Full-time, Permanent

**Salary**: From $2,500.00 per month

Schedule:

- Monday to Friday

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