IT Support Engineer L1

6 days ago

Bukit Merah, Singapore Singapore Business Guide Pte Ltd Full time

**JOB SUMMARY**:
You will be responsible for troubleshooting of Desktop & IT related issues and providing post sales Maintenance support services to clients.

**RESPONSIBILITIES**:
2) To assist all our customers with any logged IT related incident.

3) To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents where necessary.

4) To accurately record, update and document case updates using the IT helpdesk system.

5) To work within the SLA, policies and procedures.

6) To be a highly motivated team player with the skills and ability to manage changing priorities.

7) To install and configure new IT equipment.

8) To resolve incidents and upgrade different types of software and hardware.

9) To resolve incidents with printers, copiers and scanners.

10) To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

11) Maintain excellent communication skills with the ability to communicate effectively with customers and our technical and non-technical colleagues (at all levels)

12) Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
**QUALIFICATIONS & EXPERIENCE**:

- ITE/Diploma in Information Technology from recognized institutes.
- Experience of working in an IT support role for about 1-2 years.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Ability to plan and prioritize work load without supervision.
- Ability to prioritize, manage and perform under pressure to meet SLA’s.
- Excellent knowledge of Customer Service best practice.
- Willing to work flexibly and with enthusiasm.
**SKILLS AND ATTRIBUTES**:

- Good interpersonal and communication skills, high adaptability and positive attitude are expected.
- A team player with determination to drive to excel.
- Excellent customer service skills.
- Self-motivated with a strong drive to succeed.
- Mandarin proficiency for dealing with Mandarin speaking clients

**_Ivan Tan Wai Hong_**

EA License No: 21C0641/EA Reg No: R2199004

Singapore Business Guide Pte Ltd

Join our Telegram Channels for more job openings today,

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,300.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Performance bonus

**Experience**:

- IT support: 1 year (preferred)

  • IT Support Engineer

    2 weeks ago

    Bukit Merah, Singapore Apersona Pte. Ltd. Full time

    The fundamental goal of this position is to see IT services interruption is not in the critical path of users. The job involves handling and resolving simple to complex IT issues and some queries from end-users. **Responsibilities** - Provide support on O365 and Identity, access management, Network, VPN, LAN and WAN - Troubleshooting of Hardware and OS...

  • Technical Support Engineer L2-l3

    2 weeks ago

    Bukit Batok, Singapore SSquad Global Full time

    Job title : Technical Support Engineer L1-L2 - Location : Singapore - Benefits: - Competitive Salary Package and Benefits - Medical and Hospitalization Coverage **About The Job** - Provide the client with basic remote troubleshooting for variety of products - Meeting the service level that has been set forth for the respective issues. - Support onboarding...

  • Deskside Support Engineer

    11 hours ago

    Bukit Merah, Singapore ServLink Technology Resources Pte Ltd Full time

    No organization springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm non-stop, and we give the best IT solutions and services to our clients. **Deskside Support Engineer** No End-User Computing (EUC) is ever complete without fusing end-users and technologies. With the ever...

  • Product Support Engineer

    11 hours ago

    Bukit Merah, Singapore ServLink Technology Resources Pte Ltd Full time

    No organization springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm non-stop, and we give the best IT solutions and services to our clients. **Product Support Engineer** It's pure heaven to a hardware geek in having the opportunity to know in-depth of so many brands and models...

  • System Support Engineer

    2 weeks ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Job Summary**: **Responsibilities**: - Service and maintain Security & Fire Alarm Central Monitoring Station hardware equipment & accessories, wireless radio equipment, GPRS system and telecommunication equipment - Provide support for Security & Fire Alarm Central Monitoring Station infrastructure, which includes up keeping of the system cabling &...

  • Lead Premium Support Engineer

    2 weeks ago

    Bukit Merah, Singapore OpenText Full time $60,000 - $120,000 per year

    AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.What you'll doCome and join us OpenText is seeking highly qualified candidates...

  • Support Engineer

    4 days ago

    Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - Engineering - Undertake projects related to network and security systems inclusive of provisioning, installations, configurations as well as monitoring and maintenance. - Architect, plan, analyse, develop, implement, test and maintain as per requirements for new or existing networks - Design and architect with Security By Design...

  • Support Engineer

    2 days ago

    Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - Technical Support - Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services - Perform administration/maintenance and works toward continuous optimization of systems performance - Standby with on-call availability with varied shifts including nights, weekends and holidays. - Improve...

  • Mis Support Engineer

    4 days ago

    Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - MIS Support - Develop and maintain broad knowledge of company’s’ business and technology requirements and needs - Ensure smooth operations, KPI, and customer satisfaction - Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external...

  • Teacher Assistant

    2 weeks ago

    Bukit Merah, Singapore Knightsbridge House International School Full time

    Knightsbridge House International School is one of the fastest-growing schools in Singapore. We believe education should be a right and not a privilege. Everything we do is centered around providing world-class educational experiences and outcomes for our students that are truly affordable and accessible. We provide an environment where Educators are...