
IT Support Engineer
2 days ago
**Position**: IT Support Engineer
**Responsibilities**
- Provide technical support and troubleshooting for end users on Microsoft 365
- Perform user account management and prepare laptop or desktop for new staffs.
- Manage and maintain end user computing devices, including desktops, laptops, and
mobile devices.
- Adhere to Cyber Security Compliance
- Manage and maintain and reporting for software/hardware purchases, licenses, IT
inventory, service contracts, installation, and maintenance
- Liaise with vendors for purchasing of IT equipment and software licenses.
- Monitor and maintain the network infrastructure to ensure optimal performance and
security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.
- Explore on new technology and solution which include system, network, security, voice,
backup, disaster recovery and etc to improve solution design and delivery
- Collaborate with internal and external stakeholder implement IT projects and initiatives.
- Document IT processes, procedures, and configurations.
- Stay up-to-date with the latest technologies and best practices in IT support.
- Performs any other assigned duties as required by the organization, including within the
IT department and broader company.
**Requirements**:
- Degree/Diploma in Computer Science/Information Technology or equivalent
- Minimum 2 years of experience in the related field
- Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance
- Experience with IT asset management and onboarding processes
- Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD)
and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP,
DNS)
- Basic understanding of cyber-security
- Good communication skills, teamwork ability, risk identification, problem solving,
customer service orientation and a commitment to quality
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