Manager, Technical Support

Manager, Technical Support

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

We provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We aim at making the complex, simple. Bridging the old and the new. And we do that by harnessing big data, security, mobility, and cloud. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility, and security, not just a disparate set of IT components.

We focus on delivering speed, simplicity, efficiency, and agility so that customers can realize their preferred business outcomes across architectures and in ways that suit their engineering requirements and budgets

And this is who we are and why HPE exists - to enable enterprises to accelerate innovation and time to value with the new apps and data, as well as to help you to optimize your current environments by:
1. Making hybrid IT simple - to power your right mix to accelerate innovations for your unique enterprise

2. Powering the Intelligent Edge - to create the next gen of digital experiences and services

3. Providing the expertise to make it happen - to advise, integration and accelerate the outcomes for your enterprise

We are looking for Manager - Technical Support, who will provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions. He/she possesses excellent customer relationship skills and the ability to maturely and professionally manage and triage customer service issues and escalations.

**_ Responsibilities: _**
- Provides direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
- Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
- Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
- Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
- Proactively identifies opportunities for process improvement and cost reductions opportunities.
- Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

**_ Education and Experience Required: _**
- Bachelor University degree or equivalent experience required
- Possess 8 or more years of related work experience, including 2-3 years of people management experience.

**_ Knowledge and Skills: _**
- Strong team leadership skills, including coaching, team-building, and conflict resolution.
- Advanced project management skills including time and risk management, resource prioritization, and project structuring.
- Strong analytical and problem solving skills.
- Ability to manage human capital across geographies to drive workforce development and achieve desired results.
- Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
- Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
- Strong multi-tasking and prioritization skills.
- Good understanding of the company's policies and processes.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development

An amazing life inside the element Want to know more about it?

Then let’s stay connected

Singapore

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Engineering
**Job Level**:
Manager_1

**Hewlett Packard Enterpri