
Customer Success Executive
5 days ago
**WIZ AI**
WIZ is a fast-growing startup deploying cutting edge conversational voice AI technology into large corporations throughout Southeast Asia. Backed by globally leading venture capital funds, we are rapidly expanding our humanistic AI conversational solutions across industries. With offices in Singapore, Nanjing and Jakarta, our diverse team of scientists, researchers, linguists, dialogue designers have cross-functional expertise, and are constantly pushing the boundaries of humanistic AI conversation for ASEAN languages.
We at Wiz.ai take pride in our amazing people and customer centric culture and purpose every day. It is truly amazing to see so many talented and passionate people working together in a high growth and super-charged environment building the Future of Voice.
**Position Information**
**Position Title**:Customer Success
**Country/City**:Singapore
**Employment Contract**:Full-Time / 5 Days Per Week
**CSM Key Responsibilities**
- Organize, plan and execute the onboarding of new clients
- Engage with customers in a dedicated and regular manner e.g. in quarterly business reviews, roadmap presentations and product trainings
- Analyze usage data and other relevant metrics to actively take necessary actions to improve product adoption and reduce churn
- Conduct diagnostics and identify gaps in the customer’s product setup and processes. Evangelize and guide customers to implement improvements
- Understand customers’ needs and conduct upselling based on customer fit and their stage of growth.
- Leverage on knowledge of product offerings and the customer’s business to offer creative problem solving.
**Key Requirements**
- Masters/Degree in Business Management, Technology, or related fields
- More than five years of experience in a customer-facing role, consulting or account management with strong experience in renewals, upselling and account expansion
- Communications and international skills experience working with C and D suites level
**Job Types**: Full-time, Permanent
**Salary**: $3,000.00 - $3,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
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