Customer Success Associate

1 week ago

Singapore Kodecoon Academy Full time

At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

**Responsibilities & Duties**
- Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
- Share Kodecoon’s vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Ensure that all customer information is properly documented and updated in our CRM system
- Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents

**Skills & Qualifications**
- Strong communication and problem solving skills
- Fluent in spoken and written English. Fluency in Mother Tongue is a plus
- Drive, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects at once
- Get things done attitude, self-driven
- You are very meticulous and independent, able to set own priorities with time management to complete projects timely

**Additional (Good-to-Have)**
- You love to learn and expand knowledge in Computer Science and/or Engineering
- Strong communication and problem solving skills. Open-minded and dynamic
- You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
- You have prior teaching experience, be it tutoring, or team training

**Salary**: $3,000.00 - $3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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