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On-site Event Specialist

3 weeks ago

Singapore Zoom Full time

As Zoom continues to grow in APAC, our global Zoom event team is looking for an **On-Site Event Specialist for APAC**. The On-Site Event Specialist travels to support our marketing trade shows. Their primary role is managing the technical setup for our trade show booths, this includes setting up and managing Zoom Rooms, Zoom Phone, and appliances. You will handle all project management for the technical setup of these booths and assists with all ancillary tasks in partnership with the marketing team. You will report to the Manager, Events Specialist based in USA. This is a pioneer role for APAC region.

**Responsibilities**
- Travel to in-person events and provide support with event streaming and remote callers via Zoom
- Assist with Zoom trade show booths including Zoom Room temporary installation and configuration
- Staff tradeshow booth to answer production, event and Zoom Room questions
- Consult with clients on process and best practices when using traditional broadcast AV with Zoom meetings and webinars including cameras, switching systems, & audio flows
- Create scheduled Zoom meetings and/or webinars while managing pre-determined settings to match the customer’s use-case
- Manage Zoom meetings and webinars directly including waiting rooms, un-muting participants, monitoring chat or Q/A, and utilizing Zoom dashboard to monitor meeting health.
- Promote secure uses of the Zoom platform while allowing new and creative uses to create engaging audience experiences.
- Maintain constant communication and documentation to ensure a smooth, safe, and successful event for customers and Zoom.
- Consistently engage in self-learning and growth surrounding virtual events and Zoom
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of advanced signal flow for audio, video, and control
- Working knowledge of DSP audio flow and tools.
- Other duties assigned as needed

**Requirements**:

- Minimum Diploma or equivalent in Media or related field
- Minimum of 5 years of audiovisual experience required
- **Experience in Zoom Rooms is highly preferred**:

- **Must have experience with managing AV for live events, trade shows, etc.**:

- **Language proficiency: English and Japanese**:

- Experience with OSC or related protocols, show/media control systems and custom automation tools
- Exceptional communication, organizational, and writing skills
- Attention to detail, ability to prioritize work, and strong time management skills are required

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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