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Payment Processing Officer
3 weeks ago
3 years exp
**Roles & Responsibilities**
**Responsibilities**:
1. Overall Team Management
- Assist the RC Manager in executing operational strategies and set directions to meet business objectives.
- Drive team members to work effectively and efficiently to deliver against service level performance measures.
2. Drive Operational Effectiveness
- Set clear team goals and assist the Regional Centre Manager in driving effectiveness and efficiency of the operations unit
- Monitor team’s performance and support the Regional Centre Manager in ensuring that business objectives and customer’s SLAs are met
- Provide regular review, standardisation and updating of operational procedures
- Assist in developing and executing business continuity plans and regular testing for effectiveness
- Provide support in completing UAT testing for projects related to operations
- Support a culture of process improvements
3. Operational Risk Management
- Assist the Regional Centre Manager in driving an environment of risk-mindedness within the operations unit
- Oversee day-to-day operations and ensure timely escalation of incidents and production issues
4. People Management
- Create an inspiring team environment that promotes a culture of teamwork
- Motivate and nurture team members by identifying training needs and providing regular coaching on quality and productivity
5. Strengthen Client Relationships
- Serve as a liaison to customers on day-to-day operational concerns or escalations
- Conduct monthly service review meeting
6. Support Revenue Strategies and Business Initiative
- Assist in ensuring successful project implementation by ensuring that UATs are completed timely and accurately.
- Assist in completing UAT documentation timely and accurately.
**Requirements**:
- Preferably 2-3 years of experience in operations management
- Cheque clearing experience is an advantage
- Experience in managing a team
- Good overall communication skills
- Process-focused and able to lead teams in driving process improvements
- Highly motivated and able to work independently
- Strong team player who is able to work with other teams to achieve goals
Banking Computer Services Private Limited (BCS) is a subsidiary of NETS Group.
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 100,000 acceptance points in the country as well as online payments. The NETS network also accepts NETSPay, UnionPay and BCA cards and includes 35,000 Unified POS terminals and 30,000 QR acceptance points. NETS is also the issuer of Cashcard and Flashpay cards.
The NETS Group manages and operates the clearing and payment infrastructure for the Singapore Clearing House Association and core electronic transfer services FAST, Inter-bank GIRO and PayNow.
It is the market leader for payment and clearing solutions (Real-time Gross Settlement system and Cheque Truncation System) in the region with some S$1trillion in transaction value processed through its system every year.
NETS is a member of the Asian Payment Network and a council member of UnionPay International.
