Principal Manager, Skills Development Levy

1 day ago

Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.
- Lead the team to develop and review policies to ensure efficient collection of levy and effective enforcement of SDL Act
- Guide the team to leverage data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvements
- Design and execute engagement and communication strategies to invoke call-to-action from employers, heighten awareness of their SDL obligations and facilitate employers’ response to outstanding SDL payments
- Lead the team to collaborate with colleagues and vendors to develop, maintain and improve an IT system for SDL collections and handling of enforcement cases
- Plan, implement and review the operations processes of timely reconciliation of levy liabilities of employer and ensure they make SDL payments accurately
- Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of SDL payments
- Oversee and review the operations of compliance checks on egregious and recalcitrant employers
- Plan and work on strategic collaborations with key Government agencies, e.g. sharing of data/ information for effective management of the SDL collection and enforcement
- Review and analyse the data and reports of performance indicators for regular reporting to the Management, Board and Ministry
- Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standard

Tertiary qualifications:

- Minimum 8 years of experience in frontline operations
- Strong in operations planning and resource management to optimise enforcement functions and achieve enforcement outcomes
- Able to build strong relationships and collaborations with relevant divisions and stakeholders including management of outsourced partners/vendors to provide quality and cost-effective services
- Adept in leveraging technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
- Adaptable and able to thrive in disruptions or new challenges
- Possess strong strategic thinking, policy acumen, writing, communication, project management and presentation skills
- Have good leadership, coaching and mentorship skills
- Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
- Driven, meticulous and able to multi-task and work independently
- Knowledge related to financial and accounting principles and risk management and controls would be advantageous

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